Website Portsmouth City Council
At Portsmouth City Council we’re all about developing our staff, because we want to build a bigger and better city but we need the best employees to do so.
With a little over 207,000 residents and 7,000 businesses throughout this city, this unitary authority’s main goal is to ensure the best care and development of all those within the city. From customer service to Multi-million pound projects, our residents are at the heart of everything we do.
- The Carers Centre is an Adult Social Care service which provides help and support to all carers. The Carers Centre offers information, advice and signposting on a wide range of subjects, access to assessment and breaks and emotional support. The team work with a variety of organisations in the city to help identify carers and refer them to access carers support services.
- Your main duties will include providing simple information and advice to carers, triaging calls and visitors to ensure they get to the right room or speak to the right person. You will ensure the smooth running of the Carers Centre including monitoring room usage and making sure rooms are ready for groups and meetings. You will liaise with volunteers and carers group leaders around simple queries and supporting the administration of volunteer rotas. You will maintain leaflet stocks and update the team when new leaflets become available, as well as other administrative and team support tasks.
You will have a friendly and professional approach to engage with people as they come into the Carers Centre, excellent organisational skills to help support the smooth running of the Carers Centre and a flexible approach that can respond to the needs of the team and carers. You will have an assertive and resilient manner when engaging with difficult and challenging situations and people, good literacy numeracy and IT skills and the ability to use your initiative. You will have the ability to really listen to what is being said, not make assumptions or judgements. You will have the ability and willingness to work under pressure: dealing with the demands of carers and professionals calling or arriving at the Carers Centre whilst treating each customer as if they were your first. The ability to converse at ease with customers and provide advice in accurate spoken English is essential for the post.
Company: Portsmouth City Council
Vacancy Type: Full Time
Job Location: Leicester, GB
Application Deadline: N/A