Tuesday , June 15 2021

H&M Careers – Apparel & Fashion

Website H&M

Job Description:

You are responsible for delivering a Best Customer Experience that contributes to the Sales and Profit in your store. You always put our customers’ first and offer assistance and share your Product and Fashion knowledge. You create an environment that is easy for our Customers to shop through Store Operations and Great Garment Care. By sharing your knowledge and skills with your colleagues you actively contribute to creating a Best Team in order to meet the expectations of our customers. You work in accordance with H&M standards, policies, procedures and legal requirements. By acting in line with our Values and being a role model, you contribute to H&M’s business success.

Job Responsibilities:

  • Ring on the register, report & handles all required transactions, issue receipts & fold and place merchandise in appropriate bag following the register best practice routine
  • Ensure all areas of the sales floor and back of house are always clean and tidy, this includes but not limited to:
  • Actively process, stock and replenish garments on sales floor and stock room
  • Keep the fixtures full and tidy regularly throughout the day to maximize sales
  • Unload delivery truck, receive, open & unpack merchandise and label merchandise with security tags within efficiency time goals
  • Apply a ‘Heads up’ approach – be aware of customers that require assistance and offer help
  • Handle payments and returns
  • Maintaining the cleanliness of employee kitchen areas including cleaning/disinfecting surfaces
  • Replenish sizes and allocation to the sales floor through efficient delivery and refill routines to avoid missed sales
  • Dusting all counters/hard surfaces, removes all spills, trash and debris from store
  • Maintaining cleanliness of all bathroom facilities on an as needed basis
  • Ensure great garment care to sell the products in their best condition at the right time
  • Maintaining cleanliness of, and sweeping on sales floor, fitting rooms, and BOH areas
  • Demonstrate the 5 basic demands to greet and engage with our customers in the service areas and on the sales floor
  • Use your product and fashion knowledge to inspire the customer by offering purchasing suggestions, promoting campaigns, offers, activities and company initiatives (i.e., sustainability efforts, garment collecting)
  • Fold, hang, display and merchandise garments per H&M guidelines to maximize selling opportunities

Job Requirements:

  • Ability to meet deadlines
  • Ability to manage time and prioritize
  • Excellent customer service skills
  • Ability to climb a ladder and use a step stool
  • High School graduate or equivalent preferred
  • Ability and willingness to run a cash register
  • Ability to stand for long periods of time, bend, stretch, engage in repetitive motions, push, pull and carry items (mannequins, clothing, totes, torsos, etc) for a short distance
  • 6 months of experience in customer service, preferred
  • Ability to lift in excess of 20 pounds
  • Ability to take initiative to complete tasks and solve problems
  • Must be able to work a flexible work schedule including nights and weekends
  • Ability to multi-task in a fast-paced environment
  • Good communication and organizational skills
  • Ability to recognize and execute selling opportunities

Job Details:

Company:  H&M

Vacancy Type:  Full Time

Job Location: Norfolk, VA, US

Application Deadline: N/A

Apply Here