Tuesday , June 15 2021

H&M Online Application – Retail Sales Advisor

Website H&M

Job Description:

You are responsible for delivering a Best Customer Experience that contributes to the Sales and Profit in your store. You always put our customers’ first and offer assistance and share your Product and Fashion knowledge. You create an environment that is easy for our Customers to shop through Store Operations and Great Garment Care. By sharing your knowledge and skills with your colleagues you actively contribute to creating a Best Team in order to meet the expectations of our customers. You work in accordance with H&M standards, policies, procedures and legal requirements. By acting in line with our Values and being a role model, you contribute to H&M’s business success.

Job Responsibilities:

  • Demonstrate the 5 basic demands to greet and engage with our customers in the service areas and on the sales floor
  • Maintaining cleanliness of, and sweeping on sales floor, fitting rooms, and BOH areas
  • Dusting all counters/hard surfaces, removes all spills, trash and debris from store
  • Replenish sizes and allocation to the sales floor through efficient delivery and refill routines to avoid missed sales
  • Keep the fixtures full and tidy regularly throughout the day to maximize sales
  • Ensure great garment care to sell the products in their best condition at the right time
  • Apply a ‘Heads up’ approach – be aware of customers that require assistance and offer help
  • Actively process, stock and replenish garments on sales floor and stock room
  • Use your product and fashion knowledge to inspire the customer by offering purchasing suggestions, promoting campaigns, offers, activities and company initiatives (i.e., sustainability efforts, garment collecting)
  • Unload delivery truck, receive, open & unpack merchandise and label merchandise with security tags within efficiency time goals
  • Fold, hang, display and merchandise garments per H&M guidelines to maximize selling opportunities
  • Ensure all areas of the sales floor and back of house are always clean and tidy, this includes but not limited to:

Job Requirements:

  • Ability and willingness to run a cash register
  • Ability to multi-task in a fast-paced environment
  • Ability to meet deadlines
  • Ability to stand for long periods of time, bend, stretch, engage in repetitive motions, push, pull and carry items (mannequins, clothing, totes, torsos, etc) for a short distance
  • Excellent customer service skills
  • Ability to recognize and execute selling opportunities
  • 6 months of experience in customer service, preferred
  • Ability to take initiative to complete tasks and solve problems
  • Must be able to work a flexible work schedule including nights and weekends
  • Good communication and organizational skills
  • Ability to manage time and prioritize
  • High School graduate or equivalent preferred
  • Ability to climb a ladder and use a step stool
  • Ability to lift in excess of 20 pounds

Job Details:

Company: H&M

Vacancy Type:  Full Time

Job Location: Baltimore, MD, US

Application Deadline: N/A

Apply Here

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