Wednesday , March 3 2021

Easy Jet Jobs – Head of Payments

Website Easyjet

Job Description:

This role leads the Payments team which has group wide accountability for all matters related to Customer Payments and sits within the wider Treasury function and has 1 direct report, a Treasury/Payment analyst. The team is responsible for taking >£5bn of Customer Payment revenues through a number of sales channels including eCom and face to face (airport environments), and also provides payments expertise to easyJet Holidays.

The team works with a number of external stakeholders including acquiring banks, card schemes, technology providers, regulators and payment providers . Internally, the team work with every other area of the business in some form but primarily with Finance, Commercial and IT teams.

Job Responsibilities:

  • Subject matter expert for customer payments providing insight and leadership to the business
  • Lead payments related activities in various cross functional projects including alignment with easyJet Holidays
  • Own the relationship with acquiring banks, payment processors (PSP’s) and card schemes ensuring that service provision is in accordance with contractually agreed terms.
  • Lead RFI/FRP process for new relationships and services in relation to customer payments
  • Produce business case assessments for new payment methods, improvements to payments experience, local market payments and drive ideas through to implementation
  • Oversee resolution of issues – Prioritise, investigate and resolve issues in collaboration with cross functional partners and third party partners, as well as communicate impact and end results to senior management.
  • Work with IT to identify problems to ensure functional processes work smoothly, with minimum disruption to customer experience, the operation and revenue.
  • Design departmental procedures and guidelines; ensure all routine tasks/procedures are documented, revised as needed.
  • Continuously assess user experience – Identify areas of potential poor user experience and work with relevant teams to improve. Translate operational issues to system and process requirements.
  • Ensure EJ works to and adheres to Card Scheme rules. Review and where necessary change existing business processes where complex and inefficient or when service costs exceed commercial benefit.
  • Attend industry forums with other airlines, on-line merchants, banks and card schemes. Objectives: information exchange/market data and intelligence and process review.
  • Manage the Treasury Analyst – Payments, with key objectives of reducing merchant fee costs, increasing payment authorisation levels and improving customer experience
  • Product owner for customer payments, providing leadership and direction to in-house and external IT teams to ensure business requirements are clearly met.

Qualification & Experience:

  • Strong presentation skills required both internally and externally
  • Strong negotiation skills and ability to challenge whilst being able to build strong relationships both internally and externally
  • Ideally will hold a formal treasury qualification
  • Ability to deliver – drive and energy to achieve objectives with the ability to work well as part of a team and cover for other team members
  • Must have exceptional communication skills, including interpersonal, negotiation, influencing skills, etc. In additional must have strong written communication skills
  • Ability to find problems, formulate solutions and drive change. Creating an environment for continuous improvement across the team
  • Ability to operate within strict banking and card scheme regulatory and legislative environment
  • A true self- starter (and finisher), with high levels of motivation and enthusiasm.
  • Demonstrate a detailed understanding and practical ‘hands-on’ experience of payments processes
  • Ability to work under pressure to tight deadlines and capable of managing numerous work streams concurrently
  • High level of integrity and professionalism
  • Proven Treasury, payments experience is essential
  • Good organisational skills – structured approach
  • Knowledge of Continuous Improvement methods and tools
  • Experience of large fast paced Ecommerce environment essential
  • Proven record of having a strong attention to detail in ensuring the solutions presented answer key objectives and are in line with the vision set
  • Sound commercial judgement is essential
  • Ability to communicate complex ideas very simply at all levels
  • Ability to produce strategic thinking across multiple disciplines
  • Ability to influence decision making at senior level
  • Experience of leading large scale payments projects essential
  • Experience of managing external relationships i.e. Payment Service Providers, Acquirers, Card Schemes, technology providers and regulators
  • Experience of leading tender process for PSP’s, Acquirers, Payment Methods, Insurance, Technology
  • Ability to manage upwards across a number of executive roles
  • Experience of implementing process controls within a Payment environment
  • High degree of numeracy
  • Leader of people, with the ability to drive strong performance, develop talent and resolve performance issues
  • Strong MS Word/Excel/PowerPoint/Outlook and general computing skills
  • Strong analytical ability to dissect issues and propose fixes

Job Details:

Company:  Easyjet

Vacancy Type:  Full Time

Job Location: Bristol, England, Uk

Application Deadline: N/A

Apply Here