Wednesday , March 3 2021

ANZ Careers – Senior Service Designer

Website ANZ

Job Description:

We have an exciting opportunity for a Senior Service Designer to champion the design and delivery of holistic, customer-centric solutions that help to improve the financial wellbeing of our customers.

Job Responsibilities:

  • Visualise end-to-end customer journeys by mapping the relationship between different components, considering people, props and processes.
  • Use a range of research techniques to capture, translate and communicate customer insights into actionable recommendations, to help teams understand the customer’s view.
  • Advocate for inclusive design principles across projects and initiatives
  • Work collaboratively with partners and stakeholders to bring them along on the discovery journey with you and to bring a solution to life.
  • Be out and about researching, ideating and testing ways of delivering new experiences or improving existing ones for our customers and employees.
  • Analyse business processes to understand where they provide value to the business and customers, and design or optimise them where they are creating friction
  • Work on both digital and bank-wide projects using your service design experience to make sense of complex processes and remove pain points for our customers and employees

Job Requirements:

  • An ability to bring touchpoints to life in a compelling way through sketches, customer insights and mapping, to improve customer experiences
  • A strong focus on applying ethical and inclusive design practices in service design.
  • A fascination with how customers experience products and services and have a hunger to improve those experiences
  • 5-8 years’ experience designing end-to-end, customer-focused services, across a range of touchpoints and channels
  • A thorough understanding of the many facets of design and design thinking
  • The ability to develop strong collaborative relationships – facilitating, managing, influencing, and communicating effectively with partners at all levels

Job Details:

Company: ANZ

Vacancy Type:  Full Time

Job Location: Auckland, NZ

Application Deadline: N/A

Apply Here