Xcel Energy Employment – Customer Contact Center Associate II

Job Description:

The Customer Contact Representative’s primary responsibility is to resolve any issues our customers might face and ensure their satisfaction. Contact Center Representatives will consult with customers on their energy needs and resolve issues in one contact. Build trust with customers by anticipating their needs and efficiently providing accurate information. Educate customers on various company products and services that enhance their experience. Understand complex electric and gas rate options across multiple service territories. Analyze and assist customers with complicated requests and questions. Accountable for individual performance indicators of customer satisfaction, quality and productivity to ensure that the overall business objectives are achieved.

Job Responsibilities:

• Anticipate the customer’s needs and consults with them by offering solutions and problem solving.
• Respond to gas and electric emergency situations with a high degree of accuracy to ensure public safety.
• Provide high quality customer interaction through multiple channels in a Contact Center environment.
• Performs other duties as assigned, including work on special projects.
• Provide technical support to customers.
• Responds to complex inquiries.
• Participate in on call rotation required.

Job Requirements:

• Bilingual/Spanish experience is a plus.
• High School Diploma or equivalent.
• Experience promoting product and services preferred.
• 1+ year of customer service experience required, 18 months preferred.

Job Details:

Company: Xcel Energy

Vacancy Type:  Full Time

Job Location: Amarillo, TX, US

Application Deadline:N/A

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