United Parcel Service Jobs – Dispatch Associate II

Job Description:

will coordinate and dispatch shipments. This position is responsible for prioritizing customer opportunities, focusing attention on accounts with the greatest opportunity and likelihood of success, creating contacts, monitoring contractual compliance and answering customer questions.

Job Responsibilities:

• Provides solutions for higher level problems and escalates to Management
• Assures the timely dispatching and investigates overdue shipments
• Trains and certifies dispatch associates
• Coordinates pickup and delivery of customer orders within stated performance measures
• Updates reports as required
• Monitors scheduled versus actual equipment types and Records inbound/outbound equipment

Job Requirement:

• Uses knowledge of customers’ businesses to demonstrate how becoming a UPS Access Point can support and help customers achieve their business objectives
• Two years of customer service and/or dispatch experience in a transportation, distribution, order-fulfillment industry or related field
• Demonstrates organization and rapid data entry/retrieval skills
• Bachelor’s Degree or International equivalent – Preferred
• Demonstrates working knowledge of Microsoft Office products (Word, Excel and PowerPoint)
• Understands and works with the enterprise dispatching system

Job Details:

Company: UPS

Vacancy Type:  Full Time

Job Location: Albany, GA, US

Application Deadline: N/A

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