Job Description: A career at TransLink and our family of companies means working with people with a wide range of skills and perspectives, all teaming up towards a common goal: preserving and enhancing the region's world-envied quality of life. Together, we connect the region and enhance its livability by providing a sustainable transit and transportation network, embraced by our communities and people. At TransLink we are dedicated to building a workforce that reflects the diversity of the communities in which we live. We’re committed to fostering an inclusive, equitable and accessible workplace, recognizing the unique value and skills every individual brings. Job Responsibilities: Responds to Compass fare media inquiries in-person, via email or over the phone. Receives and assists in resolving basic issues and complaints related to Compass fare media as well as general complaints. Monitors incoming mail and maintains Compass fare media inventory. Maintains and updates information in the Customer Relationship Management (CRM) system, forwarding technical issues to Compass call centre for resolution. Processing financial transactions for Access Transit. Processing all payments and responding to enquiries regarding fare infractions. Restocks bulk tickets, timetables, transit maps, and other brochures for front office. Locks entrance doors and closes blinds to office, locks safe and sets office alarm when leaving. Job Requirements: Requires twelve (12) months previous experience in a customer service environment involving providing information and service to the public in a fast-paced environment, as well as the use of computerized point of sale (POS) systems and customer relationship management software. A further period of up to six (6) months in the position to become familiar with the TransLink’s policies and procedures, as well as the transit system and services, travel zones and geography, and computer systems. Requires Grade 12 or equivalent including courses in general office procedures, math, basic word processing and spreadsheet software and customer service. (Accounting courses removed) Job Details: Company: Translink Vacancy Type: Full Time Job Location: Greater Vancouver, British Columbia, Canada Application Deadline: N/A Apply Here careerstrivia.net
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