The Hartford Careers – Long Term Disability Analyst

Job Description:

The Sr. Ability Analyst, primarily investigates claims to determine if the insured person qualifies for Long Term Disability benefits and works with them on a treatment plan to return to work as soon as responsibly possible. The Sr. Ability Analyst supports our mission of helping our customers rebuild their lives after an unexpected event or illness happens while following corporate claim standards, policies and procedures, and statutory, regulatory and ethics requirements.

Job Responsibilities:

• Work with internal and external customers to retrieve and relay information relevant to long-term disability claims
• Provide exceptional customer service using professional written and verbal communication skills
• Gather information, make sound decisions and draw appropriate conclusions using critical thinking and mathematical aptitude
• Utilize business acumen and technical expertise to make ethical decisions based upon a mixture of analysis, experience and judgment with management oversight
• Maintain a dedication to meeting the expectations and requirements of internal and external customers
• Help to create a positive team environment that achieves Group Benefit Claims Diversity and Inclusion initiatives and objectives
• Manages assigned caseload of disability claims for long term disability.
• Secures, manages and inputs claimant medical and demographic data
• Evaluates claimant eligibility; Develops plan to address disability obstacles and plans with claimants, attending physician and employer
• Monitors medical condition of claimant, discusses return to work with employer
• Integrates individual rehab/return to work plans into ongoing medical treatment
• Monitors social security decisions and other disability income benefits

Qualification & Experience:

• 1+ years of experience providing quality customer service is required
• 1+ years of claims experience is a plus
• Experience with medical terminology is a plus
• High School Diploma/GED is required; Associate’s or Bachelor’s Degree is preferred
• Strong organizational and prioritization skills
• Exceptional problem-solving skills
• Professional verbal and written communication skills
• Detail-oriented with the ability to maintain a high-level of quality and accuracy, while meeting productivity targets in a fast-paced environment
• Ability to thrive in a structured team environment
• Proficiency in Microsoft Office applications and the ability to navigate multiple systems simultaneously

Job Details:

Company: The Hartford

Vacancy Type:  Full Time

Job Location: Phoenix, AZ, US

Application Deadline: N/A

Apply Here

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