Telus Jobs in Toronto – Technical Customer Service Agent

Job Description:

The Telus Collaborative Health Record is looking for a Customer Support superstar with experience in technology and healthcare environments. Nothing brings us more joy than seeing our customers happy. As a Customer Support Specialist, you will use your product knowledge to drive our customer’s satisfaction and success. You will be part of a team that is charged with propelling The Telus Collaborative Health Record’s platform forward as a market leader in Canada and beyond.

Job Responsibilities:

• Become a Subject Matter Expert (SME) and strive to use that knowledge to make customers successful
• Identify and articulate product challenges and improvement opportunities working directly with your Leader and the Product Team
• Document system problems, bug reports and resolutions for future reference
• Stay up-to-date on all the most recent product developments
• Understand how customers interact with The Telus Collaborative Health Record products and identify their needs, challenges and ideas
• Serve as a gatekeeper for incoming communications, flag those that are high-priority and respond with speed and accuracy as appropriate
• Advocate customer needs and ideas internally and work collaboratively with other teams to achieve outcomes and results for customers
• Deliver value-driven solutions; ensure that customers begin every interaction with The Telus Collaborative Health Record with a clear understanding of its purpose and conclude every interaction with tangible results or next steps
• As a member of the team, positively impact key metrics for support response time and time to value
• Prepare detailed documentation outlining systems capabilities and processes

Job Requirements:

• Strong troubleshooting skills
• Written and verbal communication
• 3+ year(s) of experience in the healthcare environment, preferably working with EMR’s
• 3+ year(s) of experience in technology in a similar environment
• Patience and listening skills
• Professionalism
• Teamwork
• Problem Solving

Job Details:

Company: Telus

Vacancy Type:  Full Time

Job Location: Toronto, Ontario, CA

Application Deadline: N/A

Apply Here

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