
Website TD Bank
Job Description:
TD Bank, America’s Most Convenient Bank, is a member of TD Bank Group and a subsidiary of The Toronto-Dominion Bank of Toronto, Canada, a top 10 financial services company in North America. The Toronto-Dominion Bank trades on the New York and Toronto stock exchanges under the ticker symbol “TD”. To learn more, visit www.td.com.
Job Responsibilities:
- Demonstrates sufficiency in a range of processes, procedures and systems to perform assigned tasks
Understands how the assigned duties relate to others in the team and how the team integrates with others - Handles own workload, coordinates tasks and services with others
- Recognizes and solves routine problems that can occur in their own work area without supervisory approval
- Evaluates and selects solutions from established options
- Follows standardized procedures and practices and recommends opportunities to improve processes in their own work area
- Uses communication skills to exchange technical or process information with composure and ensures underlying details are clarified
- Determines reasons for customer delinquencies and uses standard methods and procedures to secure payment; Identify reasons why customers can or cannot pay
- Identifies type of loan product involved, including residential mortgages, home equities, indirect loans, mobile homes, lines of credit, unsecured loans, recreational vehicles, overdrafts and others and modify approach accordingly
- Develops familiarity with debt management counseling and information to provide to customers as necessary
- Suggests changes or modifications to policies and procedures to supervisor based on day-to-day observations and activities
- Serves as entry point for the identification, routing and documentation of all pertinent collection support processes (i.e. modifications, bankruptcy, skip-tracing, etc.)
Job Requirements:
- High School Diploma or GED required
- Ability to develop strong phone skills to effectively work with customers
- Developing negotiation skills to arrive at best overall solutions within established guidelines
- Sales ability to make regular phone calls, present Company in positive way to customers and tactfully but firmly collect payments
- Ability to learn and explain wide variety of consumer loan product details
- Writing ability to clearly document calls
- PC skills sufficiency
Job Details:
Company: TD Bank
Vacancy Type: Full Time
Job Location: Greenville, SC, US
Application Deadline: N/A
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