Swissport Hiring – Passenger Services Agent

Job Description:

To provide all necessary and required passenger/customer services as contracted by the customer to include but not be limited to reservations, ticketing, baggage processing, terminal/gate check-in, jet way operation, greeting arriving passengers, handling of VIPs, provide special passenger assistance, handle customer complaints and other duties as assigned.

Job Responsibilities:

• Inspect and verify passenger documentation
• Operate equipment to include the jet way, computer keyboards, and carrier specific reservation/ ticketing software
• Manage passenger baggage processing including handling and fee calculation if applicable
• Comply with all federal, state, municipal, airport authority and carrier security requirements and Swissport SOPs and policies
• Assist passengers as needed through arrival and check in processes including support for passengers with special needs such as unaccompanied minors (UM), VIP passengers and passengers needing wheelchair assistance
• Direct passengers through Customs, Immigration, and Quarantine, as required
• Issue boarding passes and reschedule passengers affected by flight interruptions or cancellations
• Make public address announcements as required
• Assist Ramp Service Agents to ensure that wheelchairs, strollers and gate checked bags (cleared through security) are made available for loading upon departure and delivery to passengers upon arrival

Qualification & Experience:

• Excellent communication skills (written and verbal) in country specific language
• Willingness to work in inclement weather
• Attentive to detail and numerate
• Passionate about customer service and must have relevant work experience
• Additional languages desirable
• Commitment to continuous improvement
• High School diploma or GED equivalent
• Must be able to type and learn airline specific computer reservation/ ticketing software
• Ability to follow processes and procedures and apply flexible approach when required
• Self motivated and able to work independently

Job Details:

Company:  Swissport

Vacancy Type:  Full Time

Job Location: Tampa, FL, US

Application Deadline: N/A

Apply Here

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