Monday , April 15 2024

Swissport Careers – Passenger Services Agent

Website Swissport

Job Description:

To provide all necessary and required passenger/customer services as contracted by the customer to include but not be limited to reservations, ticketing, baggage processing, terminal/gate check-in, jet way operation, greeting arriving passengers, handling of VIPs, provide special passenger assistance, handle customer complaints and other duties as assigned.

Job Responsibilities:

  • Assist passengers as needed through arrival and check in processes including support for passengers with special needs such as unaccompanied minors (UM), VIP passengers and passengers needing wheelchair assistance
  • Issue boarding passes and reschedule passengers affected by flight interruptions or cancellations
  • Make public address announcements as required
  • Assist Ramp Service Agents to ensure that wheelchairs, strollers and gate checked bags (cleared through security) are made available for loading upon departure and delivery to passengers upon arrival
  • Operate equipment to include the jet way, computer keyboards, and carrier specific reservation/ ticketing software
  • Inspect and verify passenger documentation
  • Manage passenger baggage processing including handling and fee calculation if applicable
  • Comply with all federal, state, municipal, airport authority and carrier security requirements and Swissport SOPs and policies
  • Direct passengers through Customs, Immigration, and Quarantine, as required

Job Requirements:

  • Must be able to type and learn airline specific computer reservation/ ticketing software
  • Commitment to continuous improvement
  • Self motivated and able to work independently
  • Attentive to detail and numerate
  • Ability to follow processes and procedures and apply flexible approach when required
  • High School diploma or GED equivalent
  • Excellent communication skills (written and verbal) in country specific language
  • Passionate about customer service and must have relevant work experience
  • Additional languages desirable

Job Details:

Company: Swissport

Vacancy Type:  Full Time

Job Location: New York, NY, US

Application Deadline: N/A

Apply Here