Suncor Careers – Digital Operations Analyst

Job Description:

We are looking for a strong communicator to responsible for executing the D&IT (Digital and Information Technology) Change Management process! In this role, you will ensure Requests for Change (RFCs) are accurate, complete, and approved in a manner that manages risk to our IT environment appropriately. You will also take responsibility for the facilitation of the weekly Change Advisory Board (CAB) meetings and may lead post-mortem investigations into failed changes.

Job Responsibilities:

• Ensuring required approvals are received prior to approval and execution of the change
• Measure and report against change Key Performance Indicators (KPIs) to determine performance of the process and to indicate success and failure rate of changes
• Gather requirements for tool component enhancements that support Change Management processes such as ServiceNow access, change matrices and approver groups, as well as risk calculators through regular reviews and updates
• Ensure failed changes are identified to appropriate parties and that results are captured through either the Post Implementation Review (PIR) or Major Outage review process
• Ensuring all submitted RFCs include technical supporting documentation based on the nature of the change
• Provide governance of the companies RFC approval process by
• Coordinate the change advisory board (CAB) meetings between the company, vendors, and change requestors to ensure technical and business representatives provide input to changes regarding risk and cross application / environment impacts
• Ensuring notifications are distributed to all relevant stakeholders prior to the execution of the change
• Assists with Knowledge Management to help provide additional coverage with the IPC team
• Monitor the effectiveness of the change process and recommending process improvements
• Manage RFCs from receipt through to closure, including the review of all RFCs
• Providing a consistent approach to the assessment of risk, business continuity, impact, resource requirements and scheduling

Job Requirements:

• Two years of IT change management experience
• Strong practical knowledge of ITIL and ITSM best practices
• Experience with ServiceNow including fluency with ServiceNow reporting
• Five years of IT operations experience
• Alignment with our values safety above all else, stronger together, operational discipline, curiosity and lifelong learning, and act with integrity
• We require qualified and safety-focused employees for business-critical roles that maintain our commitment to operational excellence and reliable operations. We are using technology to conduct virtual interviews to adhere to physical distancing recommendations and we are well set up for remote onboarding and orientation
• Exceptional communication skills, both verbally and in writing, to a wide variety of audiences at all levels, including assimilation of complex technical data into a visual dashboard for executive presentation
• We have numerous Employee Inclusion Networks who work together to help foster an inclusive and respectful culture and drive positive change at Suncor. Current networks include both Workplace Inclusion Networks (focusing on inclusion and respect for all), and identity-focused networks (focusing on building community and a sense of belonging and allyship for different groups)
• ITIL v3 2011 or ITIL 4 Foundations certification
• Hours of work are a regular 40-hour work week, Monday to Friday
• You will work out of our Calgary head office, located in the Suncor Energy Centre at 150 – 6th Ave S.W.
• ITIL v3 2011 or ITIL 4 Intermediate course certification in Service Transition or Release, Control and Validation
• Well-developed interpersonal skills with an ability to build and maintain positive business relationships
• Experience managing vendor partnerships
• Suncor is aware that some job seekers have received false employment offers from an individual or organization posing as Suncor. All recruiting is conducted through our Careers site, your resume needs to be submitted to this site if you would like to be considered for a role. To learn more about false recruiting offers, click here. (
• A Bachelor’s degree in a related field
• The ability to build trust with diverse groups in both the business and within IT operations to deliver actionable results
• Constructive, well-articulated problem resolution and facilitation skills

Job Details:

Company: Suncor

Vacancy Type:  Full Time

Job Location: Calgary, AB, CA

Application Deadline: N/A

Apply Here

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