Suncor Application – Customer Service Representative

Job Description:

Petro-Canada’s wholesale business fuels the Canadian industries we rely on, the essential services that keep us safe and the municipal services of the communities we live in. Are you passionate about engaging with wholesale customers and providing a best-in-class customer experience? Are you interested in being a part of a successful sales team and enjoy building relationships? In this role, you will serve as a trusted advisor to the Wholesale Sales teams, driving improved sales performance results. You will also work closely with Petro-Canada’s wholesale customers, providing reports and best practices that help them realize the full potential of Petro-Canada’s programs and services that are aligned to their desired business goals and outcomes.

Job Responsibilities:

• Provide best in-class service and customer relationship management to existing and new wholesale customers; create reports based on customer needs and provide trusted recommendations and best practices to utilize Petro-Canada’s product management platforms (i.e., SuperPass Online, On Site Refueling Website, Wholesale Online)
• Develop and/or enhance internal and external relationships through the identification and promotion of idea sharing, fostering team building and participating in the sales development process
• Play a key role in coordinating tenders and proposals to help the sales teams acquire new business or retain existing business
• Coordinate with sales, credit, pricing, and our partner marketers to set up new wholesale accounts, while ensuring the security and reliability of fuel supply to customers
• Provide backup support for Sales teams and other Customer Success Representatives
• Handle ad hoc customer inquiries and/or challenges, and leverage your problem-solving skills to determine effective business solutions
• Capture all customer activities within the D365 Customer Relationship Management system

Job Requirements:

• Industry market knowledge, products, customers, competitors, and pricing
  Hours of work are a regular 40-hour work week, Monday to Friday, with the potential for extended work hours based on business needs
• Capture all customer activities within the D365 Customer Relationship Management system
• Demonstrated selling skills
• Handle ad hoc customer inquiries and/or challenges, and leverage your problem-solving skills to determine effective business solutions
• Working knowledge of Dynamics 365 CRM, SAP, and Business Warehouse Queries
• Suncor is aware that some job seekers have received false employment offers from an individual or organization posing as Suncor. All recruiting is conducted through our Careers site, your resume needs to be submitted to this site if you would like to be considered for a role. To learn more about false recruiting offers, click here.
• Coordinate with sales, credit, pricing, and our partner marketers to set up new wholesale accounts, while ensuring the security and reliability of fuel supply to customers
• Provide best in-class service and customer relationship management to existing and new wholesale customers; create reports based on customer needs and provide trusted recommendations and best practices to utilize Petro-Canada’s product management platforms (i.e., SuperPass Online, On Site Refueling Website, Wholesale Online)
• We have numerous Employee Inclusion Networks who work together to help foster an inclusive and respectful culture and drive positive change at Suncor. Current networks include both Workplace Inclusion Networks (focusing on inclusion and respect for all), and identity-focused networks (focusing on building community and a sense of belonging and allyship for different groups)
• Suncor encourages everyone to do their part and support global efforts to limit the impact of COVID-19 with good hygiene practices, physical distancing, and with care and consideration for the people around you. For more information on how we’re responding to COVID-19, click here. #StrongerTogether
• We require qualified and safety-focused employees for business-critical roles that maintain our commitment to operational excellence and reliable operations. We are using technology to conduct virtual interviews to adhere to physical distancing recommendations and we are well set up for remote onboarding and orientation
• Provide backup support for Sales teams and other Customer Success Representatives
• Play a key role in coordinating tenders and proposals to help the sales teams acquire new business or retain existing business
• You will work out of our Calgary head office, located in the Suncor Energy Centre at 150 – 6th Ave S.W.
• Develop and/or enhance internal and external relationships through the identification and promotion of idea sharing, fostering team building and participating in the sales development process

Job Details:

Company: Suncor

Vacancy Type:  Full Time

Job Location: Calgary, AB, CA

Application Deadline: N/A

Apply Here

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