State Street Internship – Investment Management

Job Description:

Charles River focuses intently on delivering market leading and feature rich technology wrapped in an exceptional client service experience. As the Technical Account Manager, you will be an essential part of the Client Management organization by leading our engagement with the ultimate end users of our platform. As a Technical Account Manager you will be responsible for remaining current on the latest in CR IMS technology as well as best practices for deployment across our clients. You will leverage your experience with the Charles River IMS to work primarily with Traders, Managers and Operations professionals, ensuring they get the most value from the platform.

Job Responsibilities:

Charles River Technical Account Managers will work closely with Client Managers to deliver product expertise to our clients, including:

• Demonstrating intellectual curiosity regarding CRD products, with the motivation to remain current on new product features and client applications
• Determining requirements for client product meetings and formulating the delivery approach with relevant account teams
• Assisting Client Management and Sales to identify new revenue opportunities including additional modules, services and/or formalized training
• Collaborating with the Product teams to prioritize client enhancement requests after performing business analysis and evaluation
• Conducting functional demonstrations or high-level training for clients
• Identifying and delivering recommendations for client workflow improvements

Job Requierments:

• Identifying needs and helping to ensure that CRD continues to deliver on the evolving demands of our sophisticated client base
• Having hands-on experience with CRIMS in an implementation, support or technical capacity is a plus
• Being able to uncover ways to improve our clients’ experience with the Charles River IMS
• Ability to work in close coordination with your team as well as independently on client site

Qualification & Experience:

• Prior Relationship / Client Management background is a plus
• Ability to travel to customer sites 25%-40% per calendar year
• 1+ year of hands-on experience with CRIMS in an implementation, support or technical capacity is a plus
• 5+ years’ experience within the Financial Services /Software industry, in a project delivery or account management role, or similar

Job Details:

Company: State Street

Vacancy Type:  Full Time

Job Location: Albany, NY, US

Application Deadline: N/A

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