Job Description: To manage shift operation of a multi-shift fulfillment center providing direction to first line supervisors and hourly associates. Accountable for the daily, weekly and monthly planning, preparation and performance of shift departments and associates ensuring every order entered is selected, packed, and shipped for next day delivery. Job Responsibilities: Oversee each department to ensure products get properly picked, packaged, and shipped out to customers for timely delivery Develop and achieve the performance goals and objectives by department Assist in the development of productivity & accuracy standards and follow-up to ensure acceptable quality control standards are met Work to improve accuracy and customer service and quality levels in each department Analyze and make improvement recommendations to established departmental processes and procedures Responsible for ensuring that department associates are trained safe work practice Manage associates keeping those safe work practices as first priority, making sure they are followed to support a safe work environment Develop supervisors to be capable of coaching, counseling and motivating Associates to attain optimum performance, productivity levels, and associate morale Ensure communication and teamwork among staff to aid in the accomplishment of the department objectives Provide for continued on the job training for all FC Associates Ensure that all company and HR policies and practices are communicated to department associates and practiced consistently (i.e. Ready to Serve policy, Workers Comp programs, Frameworks, etc) Monitor operational policies and procedures to ensure the most efficient and effective processing of delivery orders; control of damages, errors and mis-picks; and excellence in customer service levels Qualification & Experience: Effective organizational and prioritization skills Demonstrated practice of exemplary leadership skills, i.e., ability to manage people, delegate, train and motivate associates at all levels Ability to work in a fast-paced environment and prioritize appropriately Excellent analytical and problem-solving skills Sense of urgency required to work in a deadline driven environment 5-8 years' experience and/or working knowledge of logistics systems and processes, productivity standards, and technology Computer literate (PC and Warehouse Management Systems) Preferred - MBA or MS degree in Engineering, Supply Chain Management, Operations, or Computer Science Required - Undergraduate degree in Engineering, Supply Chain, or Computer Science Job Details: Company: Staples Vacancy Type: Full Time Job Location: Los Angeles, CA, US Application Deadline: N/A Apply Here careerstrivia.net
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