Splunk Jobs in USA – TechOps Manager

Job Description:

Splunk is looking for a Manager, in Santa Clara, to provide day-to-day leadership to our Splunk Cloud TechOps team. This position is responsible for overseeing the operational infrastructure and delivery of Splunk’s SaaS customer facing systems. As a manager of TechOps, you’ll lead a team responsible for building and running our distributed systems at scale in production, supporting and supervising our rapidly growing Cloud Platform. You’ll utilize metrics to plan, implement, automate, and continually improve processes that lead to an improvement in overall MTTR. We’re looking for someone to bring a fresh approach to problems of all shapes and sizes and help us build an outstanding Splunk Cloud TechOps team.

Job Responsibilities:

• Solve issues and participate in on-call support, ensuring stability and performance of the Splunk Cloud environment
• Supervise and lead all aspects of customer incidents from detection to resolution
• Partner with our NOC, Support, and SRE teams to deliver agile, highly automated capabilities to monitor applications and our cloud infrastructure
• Drive automation and software-defined approaches to reliability and availability as well as change management
• Work closely with various groups within Operations to drive efficiencies including authoring of internal tools, runbooks, and advising on standard methodologies
• Represent the TechOps team in meetings regarding process changes and recommendations on new procedures and executions
• Work with your peers across the organization to handle customer critical issues, incidents, or dependent release activities
• Act as a liaison between NOC, SRE, monitoring teams, support, and leadership for new processes, tools and knowledge transfers
• Coordinate all TechOps engineers and ensure all duties and tasks are being performed expertly and effectively during each shift
• Mentor and coach new team members
• Provide incident and issue lead responsibilities, contribute to post incident reviews, and follow through with action plans

Job Requirements:

• 2-4 years in hands-on leadership position
• Deep understanding of Cloud (AWS, Azure, GCP)
• Experienced in Systems Administration or Technical Operations
• Hands-on experience maintaining and solving problems Linux/UNIX servers in a production environment
• Strong knowledge of and experience with config management
• Collaborative with outstanding social and interpersonal skills
• Calm and collected in stressful situations, such as a major service outage
• Take charge personality, and the ability to drive a plan to completion
• Comfortable working in a dynamic environment with a highly technical team
• Demonstrated attention to detail, follow through, and ability to prioritize quickly are vital
• This role is based in Plano, TX but open to remote locations.

Job Details:

Company: Splunk

Vacancy Type:  Full Time

Job Location: Ft. Worth, TX, US

Application Deadline: N/A

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