Social Security Careers – Contact Representative

Job Description:

Customer Service Representatives work in a call center environment to provide a high level of quality service to our customers on SSA’s National 800 number.

Job Responsibilities:

As a Customer Service Representative(CSR), you will contribute to the Agency’s mission by:

• Answering unscreened calls for continuous periods of time on SSA’s national 800 number;
• Providing quality customer service in a fast-paced, high call volume environment;
• Conducting interviews to determine the nature of the call;
• Identifying persons who may be eligible for various SSA programs by utilizing screening and interview methods effectively;
• Providing information on SSA’s policies and procedures and resolving customer questions by identifying the issue and selecting the best option(s) for resolution;
• Determining eligibility for programs administered by SSA;
• Using automation tools to access and update information; and
• Delivering service to customers within agreed service levels and established performance standards.

Job Requirements:

• Job offers are contingent on background / security investigation results
• Selectees are required to complete a 11-13 week technical training class
• Complete the initial online assessment and USA Hire Assessment, if required
• Must pass Meet-and-Deal Interview
• Selectees are required to serve a 1 year probationary period
• U.S. Citizenship required
• Relocation expenses will not be paid
• Selective Service Registration, if applicable (www.sss.gov)
• Background and/or security investigation required

Job Details:

Company: Social Security Administration

Vacancy Type:  Full Time

Job Location: Houston, TX, US

Application Deadline: N/A

Apply Here

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