Shoppers Jobs – Cosmetics Manager LG VOL

Job Description:

To manage resources of the Cosmetic department in order to maximize and achieve sales targets. To model excellence in customer service and demonstrate the highest level of professionalism to every customer and staff member. The ideal Cosmetic Manager will:

Job Responsibilities:

• Ensures brand sales are tracked and annual targets are achieved
• Challenges Cosmeticians continuously to attain targeted goals
• Answers customer inquiries regarding products, return policies, etc.
• Actively models the desired behavior with eClienteling to provide superior customer service and maximize sales, and to help reach department targets on all eClienteling metrics, and monitors the usage by staff
• Mentors, coaches, trains, and motivates staff with respect to selling, make-up application, and consultations
• Addresses performance issues directly, with respect and fairness, involving the Front Store Manager where necessary
• Assists in determining that financial objectives for Cosmetic department are established and achieved
• Utilizes corporate Sales Tracking Tools and Dashboard to set sales goals and adapt sales program to meet targets
• Resolves customer complaints according to established guidelines
• Ensures sales maximized through developing effective sales techniques
• Recommends performance pay increases to the Associate-Owner
• Books appointments for events and manages annual incremental event schedule
• Develops and reviews development plans with staff to upgrade skills
• Promotes products through marketing and encourages use of the PC Optimum program
• Complies with all store policies and procedures
• Ensures staff are trained to beauty sales standards
• Complies with all health and safety regulations
• Strives at a minimum to achieve and meet sales total department targets
• Assists in hiring quality Cosmeticians with excellent customer service and selling skills
• Introduces and promotes Assisted Selling to customers
• Prepares performance appraisals in association with Front Store Manager
• Creates an environment where “selling is fun”
• Sells to customers and coaches / mentors staff in selling skills
• Ensures staff achieve productivity objectives
  Complies with loss prevention policies and procedures and ensures they are executed in the department
• Utilizes and maintains a robust Siebel – Back End eClienteling system

Job Requirements:

• Effective verbal and written communication skills
• Develops a yearly plan for personal development
• Ability to analyze situations based on business observations and identify people that need special attention
• Ability to work in a fragrance filled environment
• Commitment to providing excellence in Customer Service
• Judgment & decisions would be made based on ability to ask the right questions leading to product choice for the appropriate solutions
• Sales experience with a proven track record of achieving sales goals
• Ability to work flexible shifts which may include nights and weekends
• Work in conjunction with the Associate-Owner and Front Store Manager to prepare and implement the Yearly Marketing Plan
• Customer service oriented
• Cosmetic experience – Proven ability to demonstrate make-up application, fragrance, skin care consultations
• This position requires the ability to act upon tasks and goals outlined by management
• Independent thinking and decision making when dealing with issues related to customer’s needs and wants
• Previous experience in leading a team
• Planning, Judgment and Decision Making

Job Details:

Company: Shoppers Drug Mart

Vacancy Type:  Full Time

Job Location: Edmonton, AB, CA

Application Deadline: N/A

Apply Here

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