Shoppers Hiring – Assistant Front Store Manager

Job Description:

To assist the Front Store Manager (FSM) in managing the human, physical and financial resources of the store and in ensuring that store objectives are achieved by focusing on improving product flow from the backroom to the sales floor.

Job Responsibilities:

• Empowers employees to ensure customer satisfaction
• Communicates expected deliveries with receiver to develop an action plan for receiving
• Proactively engages customers with increased focus during peak traffic times
• Ensures staff know about upcoming events to share with customers
• Ensures that exceptional customer service is provided beyond expectation, as outlined in the Store Operating Standards
• Assists FSM to ensure all product-related processes are implemented effectively
• Ensures all Cash staff have completed cash training and customer service training through SDMU
• Update Process Board with tasks from store walk
• Ensures employees present proper image to the public in accordance with Uniform Policy and Dress Code Guidelines (i.e. clean appearance, approved uniform, name badge)
• Answers inquiries (ie. location of product, rainchecks) and resolves customer complaints according to guidelines
• Ensures tasks get accomplished in a timely fashion
• Role models best practice customer service at Shoppers Drug Mart
• Recognizes CSI performers
• Identifies and trains Supervisors from existing cashiers where possible
• Highlights new products, reinforces with staff the need to share upcoming events with customers, recognizes CSI performers during Daily Huddle / Shift
• Follows up with Supervisors to ensure communication cascade for evening /weekend huddles and timely updates as required
• Generates daily low stock report and provides to merchandisers/section captains
• Ensures that backroom inventory management initiative (BIMI) is to standard at all times
• Supports Loss Prevention processes related to cash management and Front Store processes to minimize risk
• Spotlights new or exclusive products at daily huddles
• Demonstrates product knowledge and familiarity with location of products throughout the store
• Coaches and trains all new merchandising hires on Store Standards
• Marketing and Merchandising
• Oversees implementation of store marketing programs
• Participates in hiring/onboarding of new cashiers
• Role models and monitors adherence to receiving principles focusing on totes first and sorting techniques

Job Requirements:

• Superior interpersonal and coaching skills
• Identify overstock and develop a clearance strategy
• Must work effectively with all Employees and management teams
• Financial analysis ability
• Superior interpersonal skills
• Effective organization and planning skills
• Commitment to providing exceptional customer service
• Has demonstrated ability to drive the business and lead by example
• Ability to work flexible shifts which may include nights and weekends
• Supervisory experience
• Identify and recognize superior performance of employees
• Planning, Judgement and Decision Making
• Planning and preparation for Inventory management
• Work with FSM to achieve financial goals for the business
• Computer literacy
• Ability to prioritize activities quickly in response to changing initiatives
• Work with FSM to create in-store training program for employees
• Supports all Corporate programs within the business
• Strong verbal and written communication skills
• Monitor service levels on SKUs to control inventory
• Ability to plan, coordinate and delegate assignments as well as the ability to provide coaching to employees
• Independent thinking and decision making – Makes decisions when dealing with issues or problems that occur when the FSM is not available. Consultation with the FSM for significant changes.
• Efficient time management ability
• Use judgment and decision making skills to control expenses
• Retail/grocery experience

Job Details:

Company: Shoppers Drug Mart

Vacancy Type:  Full Time

Job Location: Hamilton, ON, CA

Application Deadline: N/A

Apply Here

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