Job Description: To provide prompt and superior customer service at the retail postal outlet. Job Responsibilities: Answers enquiries and resolves customer complaints regarding postal services Customer ServiceProvides superior and efficient customer service Maintains a neat and organized postal service area and presents proper image to public according to Uniform Policy and Dress Code Guidelines (eg. clean appearance, approved uniform, name badge) Ensures loss prevention systems and procedures are performed according to guidelines Maintains proper security of cash and mail Controls cash, money order, and stamp inventory in accordance with prescribed cash handling policies and procedures Ability to upsell and recommend postal services and promotions to all customers Abides by the customer service program (SERVE) as prescribed by Canada Post Corporation Job Requirements: Plan work to maximize efficiency and minimize costs Commitment to providing customer service Register Skills Ability to work flexible shifts which may include nights and weekends Ability to work in a fast pace environment Efficient time management skills Computer literate Ability to work independently and as part of a team Ability to lift up to 50 pounds Effective verbal and written communication skills Perform other duties as required including Cash duties Planning, Judgement and Decision Making Ability to climb ladder Organized and detailed oriented Problem solving to ensure customer satisfaction Troubleshoot cash and tally differences Customer service oriented Experience with registration and postal authorization issues Job Details: Company: Shoppers Drug Mart Vacancy Type: Full Time Job Location: Hamilton, ON, CA Application Deadline: N/A Apply Here careerstrivia.net
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