Sunday , April 21 2024

RBS Job Openings – Customer Service

Website RBS

Job Description:

As a Senior Personal Banker in one of our branches, you’ll be in the perfect place to build great relationships and promote the benefits of alternative services to simplify and enhance customers banking experience.

Our customers will look to you to support them in their decisions as to how they bank with us. You’ll act as a trusted expert, proactively providing them with the knowledge they need to make the most of their money and making sure they’re fully informed when it comes to the products and services we offer.

Job Responsibilities:

  • Completing outbound care calls to customers to grow and maintain the relationship
  • Identify opportunities to help customers with more complex needs such as mortgages, private banking, business banking and protection
  • Conducting financial health checks and reviewing customer accounts
  • Completing account opening processes, providing the customer with a seamless and positive experience
  • Identifying products and services that are right for our customers, helping them to make the most of their money and savings

Job Requirement:

  • Excellent planning and organisational skills
  • The ability to build rapport and trust with customers in a face to face environment and provide them with the right options for their circumstances
  • Experience of working in a customer service environment with the ability to thrive under pressure and achieve customer satisfaction
  • Excellent communication and interpersonal skills with a genuine interest building relationships

Job Details:

Company: RBS

Vacancy Type:  Full Time

Job Location: Glasgow, Scotland, UK

Application Deadline: N/A

Apply Here

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