RBS Jobs – Mortgage Customer Contact Agent

Job Description:

In this role, you’ll be applying your customer service expertise when dealing with and referring customer queries. You’ll make a real difference to our new and existing customers, supporting them through the single biggest purchase of their lives, their home.

Job Responsibilities:

• Build great rapport over the phone, accurately identifying their needs and offering suitable products
• Talk to third parties to support the smooth progression of our customers’ mortgage applications
  Proactively identify leads and referrals to ensure we’re helping our customers wherever possible
• Improve processes and procedures to maximise customer satisfaction and efficiency
• Maintain a detailed knowledge of the financial services product range

Job Requirements:

To join us in this role, you’ll have experience of working in the financial service industry and delivering to deadlines. You’ll also be able to creatively solve problems while supporting your regulated sales team.

You should have astute attention to detail in order to identify exactly what our customers need, as well as strong listening skills. You’ll also need the determination to go the extra mile for our customers everyday, to provide a truly individual and personal service.

• The ability to prioritise work and achieve quality results while maintaining high levels of detail
• A good knowledge of Microsoft Office, especially Microsoft Excel
• Good numerical and organisational skills
• Knowledge of regulatory requirements, procedures and relevant products
• An understanding of regulation and compliance in terms of data protection, money laundering and the FCA

Job Details:

Company: RBS

Vacancy Type:  Full Time

Job Location: Glasgow, Scotland, UK

Application Deadline: N/A

Apply Here

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