RBS Jobs in Edinburgh – Onboarding & Financial Crime Operations Lead

Job Description:

As the Onboarding & Financial Crime Operations Lead within Mettle, you’ll be responsible for the day to day management of multiple teams that protect Mettle and our customers from all types of financial crime, from assessing whether to onboard customers, to investigating unusual customer activity and proactively helping customers avoid becoming victims of financial crime. In this leadership role, you’ll also support the achievement of client acquisition targets and business service level agreements whilst ensuring risks are effectively managed.

Job Responsibilities:

• Review key performance for your team to identify trends and take timely action to address areas of improvement
• Act as the senior point of contact for Onboarding & Financial Crime operations
• Lead and inspire your people through multiple change initiatives and support senior management in the delivery of the future state operating model
• Approve and maintain up to date process documents and lead the definition of performance indicators, measuring and reporting critical MI to enable the right decision making
• Manage complex relationships and key stakeholders, acting as a point of contact for all aspects of Onboarding & Financial Crime
• Proactively use MI to identify issues that may compromise service and quality, and escalate any emerging risks
• Coach and support team members to manage financial crime risks while meeting agreed service level agreements

Job Requirements:

We’re looking for someone with broad knowledge of financial crime, including strong knowledge of legislation, systems, policies and procedures and their practical application to mitigate risk. You’ll have an understanding of operational management, preferably in relation to financial crime and the delivery of transformational change.

Qualification & Experience:

• Leadership experience of a financial crime related team or area such as onboarding, fraud, anti-money laundering, sanctions or customer due diligence
• Experience of managing an onboarding or financial crime operations area
• An understanding and experience of key anti-financial crime systems and tools and how these can be developed to support an anti-financial crime strategy
• A track record of senior stakeholder management, both internally and externally, including with technology and change partners
• Significant people manager experience with the ability to drive and support plans to improve engagement within the unit, such as communication, employee wellbeing and corporate and social responsibility

Job Details:

Company: RBS

Vacancy Type:  Full Time

Job Location: Edinburgh, Scotland, UK

Application Deadline: N/A

Apply Here

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