Job Description: At Purolator, you’ll be proud knowing you’re working for a Canadian company that truly values its employees. And it’s community. This is an exciting and evolving industry and we’re leading the change as we strive to deliver the future. Here you will be empowered to help move the business forward. Each and every day. Are you open to the possibilities? Job Responsibilities: Provide direction on customer messaging for the new tool Support customer care and sales team with product information and positioning Manage, and maintain product backlog focusing on business value and priority while delivering incremental value Become the Subject Matter Expert and owner for current digital solutions Research and review competing solutions and market trends to ensure digital products are competitive Collaborate with Engineering team on innovative solutions and clarify the desired outcome to help increase the overall customer experience Develop and monitor product KPIs, metrics and feedback of the digital shipping channels Lead cross-functional team to build new digital solutions. Develop and implement processes for continuously collecting customer feedback, measuring performance and identifying areas of opportunity for each channel Lead the Take to Market/Take to company initiative to drive awareness and adoption of Purolator’s new tracking and reporting tool Measure and assess the performance of campaigns and provide recommendations Build the bridge between our customers and development team by communicating product requirements for new product development, Create detailed user stories/requirements that helps meet customer needs and create a solution making Purolator best in class Use design thinking and iterative development processes for developing and testing hypotheses Own the customer experience & ensure that customers can easily achieve their desired outcomes Lead enhancements to continuously optimize shipping channel. Work closely with business stakeholders, design agencies and IT. Job Requirements: Experience with understanding the core problem, identity opportunities and successfully building business case for proposed solutions 5+ years of digital product management experience is highly desirable, preferably in an agile environment Ability to dive into the technical details and are able to understand technical concepts Thorough knowledge of and experience with a broad range of technologies, including common internet protocols, web analytics, API’s, and other foundational web technologies that underpin modern digital applications. University degree in Business (MBA), Computer Science or Engineering preferred Customer champion with design and user experience knowledge to continue a customer first culture in the organization Able to excel in a dynamic environment, lead and manage several projects simultaneously, strong time management and prioritization skills Communicate effectively with technical and non-technical stakeholders, cross-functional teams and across business lines. Creative thinker with experience in different customer research methodologies and the ability to provide solutions that meet customer needs Strong background in Online User Experience and e-commerce Proven ability to establish relationships across all levels within organizations 5+ years of experience in logistics (courier, freight, brokerage, import, export etc) is highly desirable 5+ years of experience in a product management, preferably in an agile environment Job Details: Company: Purolator Vacancy Type: Full Time Job Location: Mississauga, ON, CA Application Deadline: N/A Apply Here careerstrivia.net
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