Piedmont Airlines Careers – Airline Customer Service Supervisor

Job Responsibilities:

Supervisors must keep both the company goals and customer expectations in mind when overseeing daily operations. Responsible to meet or exceed all performance goals. Coach and provide career development to the staff. Correct non-compliant behavior and impose disciplinary action as required. Understand the corporate culture, policies and goals, and take measures to implement these into daily work routines. Manage the operational activities of the department in accordance with established policies and procedures. Manage a staff of employees with varied duties. Administrative duties may include daily/weekly/monthly reports. Maximize operational performance for the station by adjusting to changes in operational conditions and pro-actively solving problems. Supervise, direct and monitor personnel in the completion of their duties and make adjustments, as necessary, to ensure on-time performance and quality customer service. Provide support when employee absence affects the operation.

Job Requirements:

• Outstanding organizational skills and ability to multi-task
• Ability to work independently, set and meet own deadlines
• Ability to work well with all levels of management and support staff
• Able to defuse conflicts among subordinate employees
• Familiarity with MS Office Suite
• Prior experience with internal controls processes for accountable items
• Flexible schedule
• At least 18 years of age
• High school diploma or GED
• Valid driver’s license

Job Details:

Company:Piedmont Airlines

Vacancy Type:  Full Time

Job Location: Phoenix, AZ, US

Application Deadline: N/A

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