Sunday , July 25 2021

Network Security Engineer – Orange Egypt Careers

Website Orange Business Services

Job Description:

Orange Business Services manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business.

Job Responsibilities:

  • perform TAC (Technical Assistance Center) function and manage communication with their vendors in case of
  • Problems (Unknown errors), patches and maintenance
  • maintain Security Solutions Configuration Management up to date by adding/modifying CI as implied by incident, change, & release processes
  • manage both internal and external customer calls and provide them with regular updates as per support processes
  • mentor new comers and security associate and provide them with guidance and technical advices
  • perform SIPs actions managed by Senior Security Engineers and update the action plan of the SIP
  • perform technical & management escalation as implied by the escalation process to ensure security tasks are progressing toward resolution and/or completion
  • As  our Security Support Engineer, your responsibilities will include but will not be limited to the following:
  •  resolve service incidents by troubleshooting & solving faults reported through: PEM Alarms, JDB Tickets,
  • CLARIFY Cases or COM signed e-mails
  • perform service changes by assessing risk and implementing requests reported through: MSCT requests, CCS changes, ECM requests
  • resolve service problems by performing RCA and designing action plans for unknown errors reported through:
  • Problem Management Dashboard, PEM Alarms, JDB Tickets, CLARIFY Cases or COM signed e-mails
  •  perform solution releases by authorizing, validating (changes, upgrades, updates, patches and migrations) and implementing it

Job Requirements:

  •  very good understanding of network security technologies (Checkpoint and PIX Firewalls, Bluecoat &
  •  good understanding of Cisco IDSs and Switches
  • knowledge of IT security technologies (TrendMicro, Symantec or McAfee Antivirus, WebWasher & XSTOP
  •  excellent understanding of IT & networking fundamentals
  • excellent phone business communication & facilitation skills
  • good understanding of IT security solutions (Managed Firewalls, Managed Proxies, Managed Antivirus,
  • good understanding of ITIL incident & change management processes

Qualification & Experience:

  • B.Sc. of computer, communication or electronics MIS
  • at least 6 years of professional experience
  • at least 4 years of IT/Network security support technical experience
    nice to have:
  • knowledge of Apolon & Cisco Managed Switches
  •  certification in CCNA, CCSA, BCCPA, MCSA and/or UCSA
  • soft skills / business courses (Time management, facilitation skills, interpersonal skills . . . etc)

Job Details:

Company: Orange Business Services

Vacancy Type:  Full Time

Job Location: Cairo, Egypt

Application Deadline: N/A

Apply Here