NatWest Jobs – Customer Service

Job Description:

As a Senior Personal Banker in one of our branches, you’ll be in the perfect place to build great relationships and promote the benefits of alternative services to simplify and enhance customers banking experience.

Our customers will look to you to support them in their decisions as to how they bank with us. You’ll act as a trusted expert, proactively providing them with the knowledge they need to make the most of their money and making sure they’re fully informed when it comes to the products and services we offer.

Job Responsibilities:

• Identify opportunities to help customers with more complex needs such as mortgages, private banking, business banking and protection
• Identifying products and services that are right for our customers, helping them to make the most of their money and savings
• Conducting financial health checks and reviewing customer accounts
• Completing outbound care calls to customers to grow and maintain the relationship
• Completing account opening processes, providing the customer with a seamless and positive experience

Job Requirements:

We’re looking for someone who shares our passion for delivering excellent customer service in every interaction and who is motivated and driven to develop their career and meet branch & personal goals. As a trusted Adviser you’ll strive to improve standards for our customers, looking for ways to make their lives easier and take the stress out of banking.

• Excellent planning and organisational skills
• The ability to build rapport and trust with customers in a face to face environment and provide them with the right options for their circumstances
• Experience of working in a customer service environment with the ability to thrive under pressure and achieve customer satisfaction
• Excellent communication and interpersonal skills with a genuine interest building relationships

Job Details:

Company: NatWest

Vacancy Type:  Full Time

Job Location: Southend, England, UK

Application Deadline: N/A

Apply Here

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