Marriott Hotels Jobs Application – Food & Beverage Manager

Job Description:

Position responsible for all the food and beverage operations, which includes all culinary, restaurant, beverage and room service operations. Oversees guest and employee satisfaction, maintaining standards and meeting or exceeding financial goals. Demonstrates knowledge and proficiency of all applicable food and beverage laws and regulations. Develops and implements business plan for food and beverage.

Job Responsibilities:

• Complies with all corporate accounting procedures.
• Responds quickly and proactively to guest’s concerns.
• Takes ownership of a guest complaint/problem until it is resolved or it has been addressed by the appropriate manager or employee.
• Drives alignment of all employees, team leaders and managers to the brand’s service culture.
• Provides excellent customer service.
• Serves as a role model to demonstrate appropriate behaviors.
• Provides services that are above and beyond for customer satisfaction and retention.
• Verifies all banquet functions are up to standard and exceed guest’s expectations.
• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
• Analyzes information and evaluates results to choose the best solution and solve problems.
• Drives effective departmental communication and information systems through logs, department meetings and property meetings.
• Sets service expectations for all guests internally and externally.
• Understands the brand’s service culture.
• Manages day-to-day operations, drives quality, and verifies standards are meeting the expectations of the customers on a daily basis.
• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

Job Requirements:

• 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area.
• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
  Responds quickly and proactively to employee’s concerns.
• Develops specific goals and plans to prioritize, organize, and accomplish work.
• Utilizes budgets to understand financial objectives.
• Maintains a positive cost management index for kitchen and restaurant operations.
• Manages the Food and Beverage departments (not catering sales).
• Oversees all culinary, restaurant, beverage and room service operations.
• Provides proactive coaching and counseling to team members.
• Sets clear expectations with the employees and team leaders and verifies that appropriate rewards are given if expectations are exceeded.
• Provides a learning atmosphere with a focus on continuous improvement.
• Provides excellent customer service to all employees.
• Encourages and builds mutual trust, respect, and cooperation among team members.
• Monitors and maintains the productivity level of employees.
• High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area.
• Develops and manages all financial, employee engagement and guest satisfaction plans and actions for Food and Beverage departments.
• Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees’ absence.
• Provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective.
• Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service.

Job Details:

Company: Marriott

Vacancy Type:  Full Time

Job Location: Cape Town, Western Cape, ZA
Application Deadline: N/A

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