Marriott Hotel Vacancies – Front Desk Agent

Job Description:

Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Process all check-outs including resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Coordinate with Housekeeping to track readiness of rooms for check-in. Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed. Supply guests with directions and information regarding property and local areas of interest. Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. Complete designated cashier and closing reports in the computer system. Cash guests’ personal checks and traveler’s checks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications.

Job Responsibilities:

• Enter and locate work-related information using computers and/or point of sale systems.
• Provide assistance to coworkers, ensuring they understand their tasks.
• Address guests’ service needs in a professional, positive, and timely manner.
• Assist other employees to ensure proper coverage and prompt guest service.
• Talk with and listen to other employees to effectively exchange information.
• Maintain awareness of undesirable persons on property premises.
• Stand, sit, or walk for an extended period of time or for an entire work shift.
• Protect the privacy and security of guests and coworkers.
• Maintain confidentiality of proprietary materials and information.
• Follow company and department policies and procedures.
• Thank guests with genuine appreciation and provide a fond farewell.
• Speak to guests and co-workers using clear, appropriate and professional language.

Job Requirements:

• Process all payment types such as room charges, cash, checks, debit, or credit.
• Balance and drop receipts according to Accounting specifications.
• Count bank at end of shift and secure bank.
• Cash guests’ personal checks and traveler’s checks.
• Obtain manual authorizations and follow all Accounting procedures when computer system is down.
• Provide change to guests.
• High school diploma/G.E.D. equivalent
• Process adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges.
• Count bank at the beginning of shift to ensure that amounts are correct and that there is adequate change.

Job Details:

Company: Marriott

Vacancy Type:  Full Time

Job Location: Johannesburg, Gauteng, ZA

Application Deadline: N/A

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