Job Description: Serves as the property Manager on Duty (doing AM, PM, and Overnight shifts) and oversees all property operations, ensuring that the highest levels of hospitality and service are provided. Represents property management in resolving any guest or property related situation. Manages the flow of questions and directs guests within the lobby. Serves as Guest Relations Manager and handles the tracking of service issues. Job Responsibilities: Ensures associates understand customer service expectations and parameters. Interacts with customers on a regular basis throughout the property to obtain feedback on quality of product, service levels and overall satisfaction. Intervenes in any guest/associate situation as needed to insure the integrity of the property is maintained, guest satisfaction is achieved, and associate well being is preserved. Empowers associates to provide excellent customer service. Participates in the development and implementation of corrective action plans to improve guest satisfaction. Records guest issues in the guest response tracking system. Sets a positive example for guest relations. Responds to and handles guest problems and complaints. Provides immediate assistance to guests as requested. Serves as a leader in displaying outstanding hospitality skills. Job Requirements: 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area. High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area. Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPS) and support the Peer Review Process. Understands and, if necessary, implements all emergency plans including accident, death, elevator, thefts, vicious crimes, bombs, fire, etc. Observes service behaviors of associates and providing feedback to individuals. Conducts regular inspection tours of the entire facility for appearance, safety, staffing, security, and maintenance. Celebrates successes and publicly recognizes the contributions of team members. Ensures associates are cross-trained to support successfully daily operations. Job Details: Company: Marriott Vacancy Type: Full Time Job Location: Perth, Western Australia, AUS Application Deadline: N/A Apply Here careerstrivia.net
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