Marriott Hotel Careers – Receptionist Night

Job Description:

Join our amazing team and deliver unforgettable and memorable experiences. We are recruiting for an enthusiastic individual with a positive attitude. Reporting to the Night Management , the successful candidate will be required to engage and interact with Guest , provide excellent Customer Service and maintain the quality and standards of the Westin Cape Town and in accordance with Marriott International Hotels standards, policies and procedures.

Job Responsibilities:

• An appropriate recognized qualification would be advantageous
• Professional Disposition
• Proficiency in all MS office applications e.g. Word, Excel, Outlook
• People centric with a strong focus on the Guest experience
• Professional telephone and communication etiquette
• Sound financial acumen
• Ability to work without supervision and within a team
• Required to work rostered shifts and irregular hours as per operational requirements
• Attention to detail pertaining to area of responsibility
• Ability to work within a pressurized environment
• Maintain a neat, clean and well-groomed appearance as per company standards
• At least 2- 3 years’ experience in a similar position within a 4/5 star Hotel environment
• Ability to use Initiative and be proactive and self-driven
• Working Knowledge in Fidelio Opera
• Flexible working hours as well as available to work weekends and Public holidays as per operational requirements

Job Requirements:

• Strong and effective communication and problem solving skills / conflict management
• Process all guest check-ins and assign room.
• Print contingency lists to have a record of all guests in case of emergency.
• Responsible to maintain a float and adhere to standard operating policies and procedures in relation to deposits and the reporting thereof.
• Activate or reissue room keys using electronic key machine.
• Process adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges.
• Process all payment types such as room charges, cash, checks, debit, or credit.
• Complete end-of-day activities including posting charges to accounts, running night audit backup, and roll the date.
• Attend to all guest needs, including but not limited to, registration, check-in and check-out of guest and cashiering.
• Operate telephone switchboard station, process requests for wake up calls, and advise guest of any messages. Complete the Room Rate Variance Report.
• Balance and drop receipts according to Accounting specifications.
• Report accidents, injuries, and unsafe work conditions to manager
• Count bank at end of shift and secure bank.
• Sell a room/accommodation to guests without reservations based on availability.
• Perform other duties as and when required

Job Details:

Company: Marriott

Vacancy Type:  Full Time

Job Location: Cape Town, Western Cape, USA

Application Deadline: N/A

Apply Here

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