Majid Al Futtaim Careers Near Me – Customer Strategy Lead

Job Description:

Majid Al Futtaim invites you to join us in our quest to create great moments for everyone, everyday! We are the leading shopping mall, residential communities, retail and leisure pioneer across the Middle East, Africa and Asia, serving over 560 million visitors a year. For the past two decades, we have shaped the consumer landscape across the region, transforming the way people shop, live and play, while maintaining a strong sustainability track record and the largest mall in the world to attain LEED Gold EBOM Certification. We have over 40,000 team members in 15 international markets representing over 100 nationalities – all keeping the customer at the heart of everything we do. If you enjoy being BOLD, PASSIONATE and TOGETHER, then Majid Al Futtaim is the destination for you.

Job Responsibilities:

• Lead the strategy, execution and performance of SHARE customer engagement and marketing agenda to drive and maximise customer value across all channels and funnel touchpoints driving brand love.
• The role will also support with strategic directions into the implementation and execution of the overall Marketing, CVM and CRM strategy.
• The ideal candidate must be process-driven, organized and able to translate complex data into cohesive strategies and stories.
• Formulate master brand marketing strategies by working closely with all functions and agencies to deliver business objectives. This includes partnering with business for frameworks and guidance on their strategies while executing and leading the same for SHARE, the loyalty program.
• Lead the shift from product to customer and brand driven mindset
• The ideal candidate will be customer obsessed and skilled at developing strategies to inspire customer engagement and marketing, drive the customer loyalty and continually finding new ways to maximize the customer lifetime value within Majid Al Futtaim Ecosystem.
• The role will lead the development of inclusive and integrated customer and marketing strategies rooted in business and brand goals, customer data and channel-level best practices.

Job Requirements:

• Proven ability to distill complex information and use data to craft a story
• Strong analytical skills and the ability to draw conclusions to make recommendations.
• Strategic thinker and experience working cross-functionally with development, design, business and marketing teams
• Ability to meet tight deadlines and prioritize workloads with a track record of taking ownership and driving results
• Customer Strategy and Marketing consulting experience is a plus
• 15+ years of relevant experience in e2e marketing, brand, customer strategy, funnnel marketing, campaign planning, ATL, BTL, database marketing, Loyalty or CRM
• Bachelor’s or master’s degree in marketing or a related field
• Ability to operate independently while establishing strong working partnerships with co-workers and cross-functional team.
• Self-starter, self-driven person who can navigate through highly agile environments; ability to work independently when required

Job Details:

Company: Majid Al Futtaim

Vacancy Type:  Full Time

Job Location: Dubai, UAE

Application Deadline: N/A

Apply Here

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