
Website Lyft
Job Description:
Lyft is looking for a motivated and organized Operations Specialist to join the Lyft family, full-time. In this role, you will be the face of Lyft, meeting with applicants, current drivers and Lyft Rentals/Express Drive customers at our local facilities. This role is the heartbeat of our local operations and provides immediate exposure to the inner workings of a fast paced, innovative company in hyper growth mode. If you consider yourself to be a problem solver, can find comfort in ambiguity, and enjoy daily challenges, you just passed the first test!
Job Responsibilities:
- Guide drivers through the onboarding process
- Support applicants and drivers with your knowledge of the Lyft platform and local market nuances
- Work with current drivers to solve any issues that they may have
- Assist with vehicle transportation and preparation (where applicable)
- Perform pre and post applicant outreach to get drivers approved and on the road
- Work a flexible schedule: this is a full-time role that requires availability on evenings and weekends at some locations
- Uphold Lyft’s high standard of service while working with all drivers and representing the Lyft brand both on and off the clock
- Work on various special projects – managing logistics, timelines, and stakeholders – as dictated by unique business needs in an emerging market
Job Requirements:
- Excellent, clear verbal and written communication skills
- Proficiency in other languages is considered a plus!
- 1+ year of experience in an in-person customer service role such as in retail, technical support or hospitality preferred
- Computer literacy and savviness will go a long way
- Familiarity with the local market is a plus
- Must have a satisfactory driving record and is insurable under Lyft’s policy
- Must have a valid driver’s license and is comfortable transporting vehicles
- A teamwork and collaborative mindset is a must
- What should come easy to you: patience, problem identifying and solving, de-escalating situations, teamwork, and self-governance
- Great customer service and problem-solving skills
Job Details:
Company: Lyft
Vacancy Type: Full Time
Job Location:San Jose, CA, US
Application Deadline: N/A
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