Lyft Internship – Community Associate

Job Description:

Lyft is looking for a motivated and organized Operations Specialist to join the Lyft family, full-time. In this role, you will be the face of Lyft, meeting with applicants, current drivers and Lyft Rentals/Express Drive customers at our local facilities. This role is the heartbeat of our local operations and provides immediate exposure to the inner workings of a fast paced, innovative company in hyper growth mode. If you consider yourself to be a problem solver, can find comfort in ambiguity, and enjoy daily challenges, you just passed the first test!

Job Responsibilities:

• Guide drivers through the onboarding process
• Support applicants and drivers with your knowledge of the Lyft platform and local market nuances
• Work with current drivers to solve any issues that they may have
• Assist with vehicle transportation and preparation (where applicable)
• Perform pre and post applicant outreach to get drivers approved and on the road
• Work a flexible schedule: this is a full-time role that requires availability on evenings and weekends at some locations
• Uphold Lyft’s high standard of service while working with all drivers and representing the Lyft brand both on and off the clock
• Work on various special projects – managing logistics, timelines, and stakeholders – as dictated by unique business needs in an emerging market

Job Requirements:

• Excellent, clear verbal and written communication skills
• Proficiency in other languages is considered a plus!
• 1+ year of experience in an in-person customer service role such as in retail, technical support or hospitality preferred
• Computer literacy and savviness will go a long way
• Familiarity with the local market is a plus
• Must have a satisfactory driving record and is insurable under Lyft’s policy
• Must have a valid driver’s license and is comfortable transporting vehicles
• A teamwork and collaborative mindset is a must
• What should come easy to you: patience, problem identifying and solving, de-escalating situations, teamwork, and self-governance
• Great customer service and problem-solving skills

Job Details:

Company: Lyft

Vacancy Type:  Full Time

Job Location:San Jose, CA, US

Application Deadline: N/A

Apply Here

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