Lionsgate Jobs – Client & A/V Support Engineer

Job Description:

The incumbent is responsible for supporting audio, visual, multi-media technology, video conferencing and client hardware and software environments including Crestron, Apple, Cisco, Sony, Windows and other streaming and video conferencing technology. The position is responsible for creating, supporting and operating live production events, both in-house and externally. The position is also responsible for maintaining expertise on new, innovative, and emerging industry technologies, solutions, and best practices for improving the design and delivery of A/V and Client Technology services and equipment.

Job Responsibilities:

• Diagnose Apple, Android, Telephony, A/V and video conference hardware and software problems by asking accurate, concise, questions in a professional and timely manner.
• Stay up-to-date on A/V and IT technology and how it can positively affect the Starz Client Environment. Participate in training sessions, webinars and research new technology and trends.
• Understand and troubleshoot issues for various conference room technologies, monitors, video conferencing end-points, unified communications clients, televisions and audio conferencing processes.
• Excellent customer service, time management, interpersonal, organizational and communication skills, and also need the ability to work in a fast-paced changing environment.
• Possess ability to operate video switchers, audio boards, cameras, microphones and understand how all components work together. Manage media files to be used in meetings, presentations and events. Collaborate with participants involved with events including executives, facilities and external partners.
• Understand business concerns and technology needs, and identify unique opportunities and develop independent solutions for client and company needs.
• Respond to incoming requests (e.g., e-mails, dashboard alerts, telephone calls, voicemail, or in person) and accurately identify, diagnose, prioritize, log, and dispatch or resolve the service requests within established SLA standards. Enter and report technical problems, causes and solutions within the call logging software.

Job Requirements:

• Hardware and software problem solving, problem solving and use of Windows, Mac and Android operating system and Microsoft Office applications. Understanding of IT networking principles.
• Bachelor’s degree with an emphasis in Audio Visual, Technical Communications, Computer Science, Computer Information Systems, or similar discipline, or equivalent combination of education and experience. CTS Certification preferred.
• Demonstrated experience effectively collaborating with other functions (e.g. executives, facilities, public relations, creative services and external partners).
• Minimum three years technical experience in an audio/visual environment.
• Minimum three years in live production practices either in a studio or mobile environment.
• Experience with Broadcast or Media is preferred.

Job Details:

Company: Lionsgate

Vacancy Type:  Full Time

Job Location: Newport Beach, CA, US

Application Deadline: N/A

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