Wednesday , August 4 2021

KFC Online Application – Sr. Help Desk Specialist

Website KFC

Job Description:

The position is responsible for providing first level support and troubleshooting for every KFC manager and team member that calls or chats with the KFC Restaurant Help Desk. Our support includes but is not limited to in restaurant hardware and software, reporting, HR technologies, customer payment systems, networking, and operational (how-to) issues that KFC teams face on a daily basis.

Job Responsibilities:

  • Log all incidents into an Incident Management System with clear, concise language
  • Work in an efficient/fast-paced environment to meet or exceed team and individual service targets
  • Collaborate with other Help Desk analysts to troubleshoot and resolve complex issues
  • Maintain an understanding of KFC operational procedures
  • Follow proper escalation path and assist other analysts when necessary to resolve issues
  • Analyze and resolve hardware, software and operational issues within our service level agreements
  • Achieve an on target or above rating on quality, service, and productivity metrics
  • Participate in all individual and group training initiatives
  • Work a flexible schedule that may include days, night, weekends, and holidays to meet support and staffing needs

Job Requirements:

  • Education/Certifications – Some College preferred
  • Good understanding of computer concepts (PC Fundamentals/Operating Systems)
  • Spanish fluency is desired
  • Ability to type 40 words per minute
  • Good organizational, oral/written communication, and problem solving skills

Qualification & Experience:

  • Basic understanding of restaurant operations is desired
  • Minimum of 1 year previous help desk/call center experience is desired
  • Years of Experience – Minimum 2 years of customer service experience

Job Details:

Company: KFC

Vacancy Type:  Full Time

Job Location: Atlanta, GA, US

Application Deadline: N/A

Apply Here

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