Kering Internship – Business Relationship Specialist

Job Description:

A global Luxury group, Kering manages the development of a series of renowned Maisons in Fashion, Leather Goods, Jewelry and Watches: Gucci, Saint Laurent, Bottega Veneta, Balenciaga, Alexander McQueen, Brioni, Boucheron, Pomellato, Dodo, Qeelin, Ulysse Nardin, Girard-Perregaux, as well as Kering Eyewear. By placing creativity at the heart of its strategy, Kering enables its Maisons to set new limits in terms of their creative expression while crafting tomorrow’s Luxury in a sustainable and responsible way. We capture these beliefs in our signature: “Empowering Imagination.”

Job Responsibilities:

• Partner with Kering brand store managers to assess the technical health of stores & address issues – includes network, applications and hardware
• Point of contact for service escalations
• Direct engagement with store personnel either through on-site visits or remote check ups
• Uncover all issues in stores and addressing through normal support channels
• Reinforce best practice IT processes, procedures and training
• Gather requests for new Demand at an operational level
• Ensure all equipment is current and working properly
• Support over 250 stores across 7 Brands in the US and Canada, will require approximately 50% travel

Job Requirements:

• Must have the ability to operate independently in a demanding Service role, providing reliable and consistent support to Retail employees who themselves provide a high level of service to discerning, luxury customers
• Understand technology issues in retail stores and the impact on store operations, as well as the ability to explain in non-technical terms to users
• Strong verbal and written communication skills are required
• Positive attitude towards problem solving, with a generally service minded approach towards customers and peers

Qualification & Experience:

• Knowledge of ITIL a plus
• Minimum 10 years’ experience working in a retail organization, in an IT service desk environment, in a customer facing service delivery role
• Minimum 5 years’ experience providing hands on EUC and hardware support including Windows OS, laptops, desktops, printers, mobile devices, POS, payment devices and basic network support
• Bachelor’s Degree in IT or related field preferred
• Experience with project management a plus

Job Details:

Company: Kering

Vacancy Type:  Full Time

Job Location:San Diego, CA, US

Application Deadline: N/A

Apply Here

careerstrivia.net