The Sr. Accommodation Consultant serves as a liaison between business lines, the Disability Leave Services (DLS) team, outsourced vendor partners and employees. Sr. Accommodation Consultants are highly skilled in answering questions related to Accessible Canada Act, Accessibility for Ontarians with Disabilities Act (AODA), and Canadian Society of Professionals in Disability Management (CSPDM) or related fields understanding the employee’s situation, responding to changing circumstances and needs, and paving the way for a connected and trusted case management experience. Responsibilities include pursuing return-to-work management and collaboration with leave case managers and disability vendors to ensure effective administration of the program. This role will also provide consultation and coaching regarding accommodation matters to designated regional HR partners, managers and employees.
- Assist Human Resources and department supervisors in identifying essential and marginal functions of employee positions.
- Provide professional opinion and actions taken on behalf of disabled employees in formal grievances, arbitration, depositions, and other forums as requested.
- Maintain strict confidentiality in verbal and written communications.
- Ability to travel as appropriate (50% of the time).
- Document and maintain up-to-date case records and notes of appropriate and accurate information on the computer database.
- Facilitate escalated communication between stakeholders, employees with disabilities, as well as Leave of absence, STD, LTD and Workers Compensation stakeholders.
- Maintains a caseload of up to 80 cases on average.
- Assist employees in understanding their restrictions and limitations and their legal rights and responsibilities.
- Adhere to internal SLAs and quality standards.
- Manage sensitive cases such as Behavioral Health conditions.
- Coordinate with DLS Management and Legal on escalated issues as appropriate.
- Keep updated on legislation and national, provincial and local issues affecting access for employees with disabilities.
- Operate as an advocate for the accommodations process by providing on-going consultative support to site stakeholders and accommodation specialists with a focus on problem solving and creative solutions.
- Conduct job site analysis as needed.
- Assess business unit’s training needs and/or group training sessions
- Critical thinking skills – ability to make independent decisions in grey areas utilizing SOPs and internal policies
- Ability to diagnose problems, identify and drive appropriate solutions
- Employee relations and change management
- Preferred bilingual English & French
- Experience in union and non-union manufacturing, distribution and call center locations
- Ability to work with all levels of business contacts to include:
- Experience working with confidential information
- Ability to build strong relationships and influence others while working in a cross functional environment, preferably with senior members of the business
- Physicians – Disabled employees – Managers – Employee family members – Attorneys – Claim adjusters – Private investigators – Case Managers
- Experience handling negotiations
- Customer service and communication skills, both verbal and in writing.
- Experience working with government programs
- CRTW Qualifications (Canadian Certified Return to Work)
Qualification & Experience:
- 5 + years progressive case management experience applying Accessible Canada Act using a case management system and establishing/executing a case management plan.
- Intermediate to advanced proficiency in MS Word, Excel, Access, & PowerPoint and pulling data from multiple sources.
- Knowledge of federal and provincial disability laws regarding access for employees with disabilities; specifically, Accessible Canada Act; Human Rights Legislation
- Bachelor’s Degree in Human Resources or any related field.
Vacancy Type: Full Time
Job Location: British Columbia, CA
Application Deadline: N/A