
Website JetBlue
Job Description:
The IT CTS Support Specialist provides support to JetBlue’s IT environment, including maintaining and supporting all hardware and applications utilized by JetBlue.
Job Responsibilities:
- Provides support for all JetBlue hardware/applications including telephony and mobile devices
- Provides excellent onsite and remote support Customer Service for JetBlue Crewmembers
- Coordinates resolution of incidents/requests from beginning to end with internal and external resources.
- Monitors and supports systems
- Maintains and supports user access
- Facilitates software package rollouts and maintenance
- Collaborates with all Information Technology (IT) disciplines
- Works to achieve first-touch resolution with all issues
- Maintains documentation of requests per JetBlue standards
- Maintains and updates knowledge base documentation with most relevant information
- Coordinates response for major incidents and outages
- Other duties as assigned
Job Requirements:
- Strong interpersonal, written and verbal communication skills
- Ability to be flexible, multi-task and meet deadlines
- Strong attention to detail
- Ability to work independently and in a team environment
- Available for occasional travel (50%)
- In possession of valid travel documents with the ability to travel in and out of the United States
- Pass a ten (10) year background check and pre-employment drug test
- Legally eligible to work in the country in which the position is located
Qualification & Experience:
- Bachelor’s Degree
- Experience supporting latest operating systems
- Experience implementing and supporting applications
- Knowledge of Exchange and Office Suite
- Knowledge of LAN environment using TCP/IP, DHCP, DNS
- Knowledge of mobile devices
- One (1) years’ experience in IT hardware and application support
- One (1) years’ experience in a call center environment
- Experience using desktop deployment packages
- Certifications (Microsoft, Networking, programming languages)
- Knowledge of Microsoft desktop and server products
- Knowledge of telephony, messaging and infrastructure (VOIP and POTS)
Job Details:
Company: JetBlue
Vacancy Type: Full Time
Job Location: Salt Lake City, UT, US
Application Deadline: N/A
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