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Website Ikea
Job Description:
At IKEA it’s all about our customers, and in Customer Relations we build and retain long-lasting relationships with new and existing customers in a multichannel retail environment. We’re a diverse team that work together to ensure a positive and joyful experience for all IKEA visitors and customers: we set up services, gather feedback and make things right! Our modus operandi is to connect to people by listening to their personal needs and to create genuine interactions. We’re a bunch of people who are truly passionate about people!
Job Responsibilities:
- Act as a member of the Customer team and proactively contribute to improving the customer experience in order to deliver to the common objectives and goals
- Responsible for implementing CEM (Customer Experience Management) application in the organization
- Actively cooperate with all key stakeholders within commercial and beyond to secure integration, common focus and to maximize impact (for example Digital, CFF (Customer Fulfilment),
- Responsible to create an unforgettable and rewarding experience, including services across all channels, to inspire customers to return and become regular customers
- Continuously monitor and review the customer journey in order to identify improvement areas
- Responsible for implementation planning of BPL initiatives related to customer journeys
- Communications, Sustainability, BNOF (Business Navigation Operations & Finance), People & Culture)
- Lead the development of excellence in all journey steps including all services
- Measure customer satisfaction of the customer journey in order to identify opportunities for improvement of journeys both on- and offline as well as pre-during-post journey
- Be an active player in driving an open and sharing climate, be a role model of the IKEA values and contribute to the transformation of IKEA
- Identify and improve journeys and linked internal processes
Job Details:
Company: Ikea
Vacancy Type: Full Time
Job Location: Conshohocken, PA, USA
Application Deadline: N/A
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