Job Description: At IKEA it’s all about our customers, and in Customer Relations we build and retain long-lasting relationships with new and existing customers in a multichannel retail environment. We’re a diverse team that work together to ensure a positive and joyful experience for all IKEA visitors and customers: we set up services, gather feedback and make things right! Our modus operandi is to connect to people by listening to their personal needs and to create genuine interactions. We’re a bunch of people who are truly passionate about people! Job Responsibilities: Act as a member of the Customer team and proactively contribute to improving the customer experience in order to deliver to the common objectives and goals Responsible for implementing CEM (Customer Experience Management) application in the organization Actively cooperate with all key stakeholders within commercial and beyond to secure integration, common focus and to maximize impact (for example Digital, CFF (Customer Fulfilment), Responsible to create an unforgettable and rewarding experience, including services across all channels, to inspire customers to return and become regular customers Continuously monitor and review the customer journey in order to identify improvement areas Responsible for implementation planning of BPL initiatives related to customer journeys Communications, Sustainability, BNOF (Business Navigation Operations & Finance), People & Culture) Lead the development of excellence in all journey steps including all services Measure customer satisfaction of the customer journey in order to identify opportunities for improvement of journeys both on- and offline as well as pre-during-post journey Be an active player in driving an open and sharing climate, be a role model of the IKEA values and contribute to the transformation of IKEA Identify and improve journeys and linked internal processes Job Details: Company: Ikea Vacancy Type: Full Time Job Location: Conshohocken, PA, USA Application Deadline: N/A Apply Here careerstrivia.net
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