Hilton Careers UAE – Reservations Agent

Job Description:

A Reservations Agent will serve as the main contact for room reservations at the hotel; and therefore, must offer an excellent service and influence the Guest decision to stay at the property.

Job Responsibilities:

As a Reservation Agent, you will serve as the first line of inquiry for room reservations within the hotel. A Reservation Agent is responsible for offering excellent customer service, options, and other solutions to meet Guest and customer needs.

• Respond to all customers in a highly professional manner, including ensuring all reservations are completed accurately and to the Guest’s expectation
• Provide prompt and efficient service while maintaining the hotels brand standards
• Convert, quickly, inquiries into contracted business
• Identify sales leads, as appropriate
• Respond, positively, to sales inquiries to develop future sales leads

Job Requirements:

• A passion for delivering great customer service
• A highly professional telephone manner and excellent communication skills
• Outstanding administration and organizational skills
• Intermediate computer proficiency

Qualification & Experience:

• Previous experience in a Reservations environment
• Tertiary qualifications, or other collegiate-level degree

Job Details:

Company: Hilton

Vacancy Type:  Full Time

Job Location: Abu Dhabi, AE

Application Deadline: N/A

Apply Here

careerstrivia.net