Hilton Hiring – Guest Service Agent

Job Description:

A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.

Job Responsibilities:

As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.

• Take food orders via the phone, deliver to the room and conduct floor walks
• Assist other departments, as necessary
• Demonstrate a high level of customer service at all times
• Conduct wellness checks on inhouse guests.
• Follow company brand standards
• Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
• Act in accordance with policies and procedures when working with front of house equipment and property management systems
• Comply with hotel security, fire regulations and all health and safety legislation
• Ensure that the Guest Service Manager is kept fully aware of any relevant feedback from guests and, or, other departments
• Achieve positive outcomes from Guest queries in a timely and efficient manner
• Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
• Attend appropriate training courses, when required, and assist with the Night Team’s training and development efforts
• Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
• Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required

Job Requirements:

• Ability to multi-task while maintaining a positive attitude when working with a Guest
• Excellent grooming standards
• Calm, efficient, and organized with great attention to detail
• Ability to work on your own and as part of a team
• Professional manner with an emphasis on hospitality and guest service
• Commitment to delivering a high level of customer service
• Competent level of IT proficiency
• Positive attitude and good communication skills
• Previous experience in a customer-focused industry
• Able to start right away

Qualification & Experience:

• Previous experience in cash handling
• Front Office/Concierge experience in the hotel, leisure, and/or entertainment sectors
• Conflict resolution experience

Job Details:

Company:  Hilton

Vacancy Type:  Full Time

Job Location: Edinburgh, Scotland, UK

Application Deadline: N/A

Apply Here

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