Hilton Recruitment – Concierge

Job Description:

A Concierge serves as a key point of contact for Guests and VIP Guests throughout their stay at the hotel, providing information about the hotel and the local vicinity.

Job Responsibilities:

A Concierge is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards

A Concierge, you will serve as a key point of contact for Guests and VIP Guests throughout their stay at the hotel, providing information about the hotel and the local vicinity.

• Project a professional manner with an emphasis on hospitality and Guest service
• Provide support to Management as required, in cases of emergency
• Act in accordance with policies and procedures when working with front of house equipment and property management systems
• Deliver and safely storage Guest luggage
• Serve as a key point of contact for Guests and efficiently respond to Guest enquiries
• Provide information, advice and booking services for a wide variety of Guest enquiries, including city tours, theatre tickets, restaurants, doctors, flight bookings, among others
• Stay current with all hotel services as well as daily VIP requests and special events
• Process and deliver messages for Guests
• Ensure orderliness and safety guidelines around the lobby and front door areas
• Maintain a clean, healthy, and safety working area

Job Requirements:

• Positive attitude and good communication skills
• Excellent grooming standards
• Knowledge of the local area
• Commitment to delivering a high level of customer service
• Ability to work on your own and as part of a team
• Flexibility to respond to a variety of different work situations

Job Details:

Company:  Hilton

Vacancy Type:  Full Time

Job Location: Leeds, England, UK

Application Deadline: N/A

Apply Here

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