Monday , April 15 2024

Hilton Recruitment – Concierge

Website Hilton

Job Description:

A Concierge serves as a key point of contact for Guests and VIP Guests throughout their stay at the hotel, providing information about the hotel and the local vicinity.

Job Responsibilities:

A Concierge is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards

A Concierge, you will serve as a key point of contact for Guests and VIP Guests throughout their stay at the hotel, providing information about the hotel and the local vicinity.

  • Project a professional manner with an emphasis on hospitality and Guest service
  • Provide support to Management as required, in cases of emergency
  • Act in accordance with policies and procedures when working with front of house equipment and property management systems
  • Deliver and safely storage Guest luggage
  • Serve as a key point of contact for Guests and efficiently respond to Guest enquiries
  • Provide information, advice and booking services for a wide variety of Guest enquiries, including city tours, theatre tickets, restaurants, doctors, flight bookings, among others
  • Stay current with all hotel services as well as daily VIP requests and special events
  • Process and deliver messages for Guests
  • Ensure orderliness and safety guidelines around the lobby and front door areas
  • Maintain a clean, healthy, and safety working area

Job Requirements:

  • Positive attitude and good communication skills
  • Excellent grooming standards
  • Knowledge of the local area
  • Commitment to delivering a high level of customer service
  • Ability to work on your own and as part of a team
  • Flexibility to respond to a variety of different work situations

Job Details:

Company:  Hilton

Vacancy Type:  Full Time

Job Location: Leeds, England, UK

Application Deadline: N/A

Apply Here

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