Hilton Jobs – Guest Service Agent

Job Description:

A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.

Job Responsibilities:

As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.

• Attend appropriate training courses, when required, and assist with the Night Team’s training and development efforts
• Demonstrate a high level of customer service at all times
• Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
• Comply with hotel security, fire regulations and all health and safety legislation
• Work across all hotel departments, including Food and Beverage, Front Office, Kitchen and Housekeeping as required.
• Act in accordance with policies and procedures when working with front of house equipment and property management systems
• Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
• Ensure an efficient experience for Guests, from check in, to check out
• Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
• Ensure that the Guest Service Manager is kept fully aware of any relevant feedback from guests and, or, other departments

Job Requirements:

• Able to start right away
• Calm, efficient, and organized with great attention to detail
• Excellent grooming standards
• Competent level of IT proficiency
• Ability to work on your own and as part of a team
• Positive attitude and good communication skills
• Commitment to delivering a high level of customer service
• Professional manner with an emphasis on hospitality and guest service
• Previous experience in a customer-focused industry
• Ability to multi-task while maintaining a positive attitude when working with a Guest

Job Details:

Company:  Hilton

Vacancy Type:  Full Time

Job Location: Birmingham, England, UK

Application Deadline: N/A

Apply Here

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