
Website Hilton
Job Description:
A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.
Job Responsibilities:
As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.
- Attend appropriate training courses, when required, and assist with the Night Team’s training and development efforts
- Demonstrate a high level of customer service at all times
- Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
- Comply with hotel security, fire regulations and all health and safety legislation
- Work across all hotel departments, including Food and Beverage, Front Office, Kitchen and Housekeeping as required.
- Act in accordance with policies and procedures when working with front of house equipment and property management systems
- Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
- Ensure an efficient experience for Guests, from check in, to check out
- Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
- Ensure that the Guest Service Manager is kept fully aware of any relevant feedback from guests and, or, other departments
Job Requirements:
- Able to start right away
- Calm, efficient, and organized with great attention to detail
- Excellent grooming standards
- Competent level of IT proficiency
- Ability to work on your own and as part of a team
- Positive attitude and good communication skills
- Commitment to delivering a high level of customer service
- Professional manner with an emphasis on hospitality and guest service
- Previous experience in a customer-focused industry
- Ability to multi-task while maintaining a positive attitude when working with a Guest
Job Details:
Company: Hilton
Vacancy Type: Full Time
Job Location: Birmingham, England, UK
Application Deadline: N/A
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