Monday , October 18 2021

Hilton Hotel Careers – Guest Service Agent

Website Hilton

Job Description:

A Guest Services Agent with Hilton Hotels and Resorts is responsible for greeting and registering guests providing prompt and courteous service, complies with Hilton standards, and checks guests out. Engages guests to create a positive interaction through use of effective relationship building skills and conversation to provide outstanding service to enhance the guest experience by offering ancillary opportunities with upsells on hotel services, amenities and facilities with positive language, highlighting features and benefits while using compelling messages that corresponds to the guest needs and

Job Responsibilities:

A Guest Services Agent with Hilton Hotels and Resorts is responsible for greeting and registering guests providing prompt and courteous service, complies with Hilton standards, and checks guests out. Engages guests to create a positive interaction through use of effective relationship building skills and conversation to provide outstanding service to enhance the guest experience by offering ancillary opportunities with upsells on hotel services, amenities and facilities with positive language, highlighting features and benefits while using compelling messages that corresponds to the guest needs and

  • Greets customers and guests immediately with a friendly and sincere welcome. Uses a positive and clear speaking voice, listens to understand guests, responds with appropriate actions and provides accurate information such as outlet hours, special VIP programs, events, etc.
  • Completes the registration process by inputting and retrieving information for the OnQ system and ensuring method of payment is in place.
  • Confirming all required information including the number of guests, room rate, type, and delivery of HHonors benefits. Makes appropriate recommendation of room and amenities based on a conversation of engagement or prospecting conversation and offering appropriate upgrades and offers for purchase based on the needs of the guests. Codes electronic keys. Non-verbally confirms the room number and rate. Promotes and administers Hilton Loyalty program such as HHonors for arriving guests. Ensures guest knows location of room and arranges for a Team
  • Member to accompany guest to room if needed. Provides welcome packet containing keys, coupons, vouchers and other collateral to guests.
  • Ensures rooms and services are correctly accounted for within guest statement. Properly accounts for services provided by the hotel. Assists guests with check out payments or charges. Accepts and records vouchers, credit, travelers check and all other forms of payment. Converts foreign currency at current posted rates.
  • Receives special requests from guests and responds appropriately or forwards requests to appropriate department of team members for decisions and actions.

Job Requirements:

  • Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts.
  • Ability to stand and move throughout front office and continuously perform essential job functions.
  • Ability to read, listen and communicate effectively in English, both verbally and in writing.
  • Ability to type 35 wpm.
  • Good knowledge of Hawaii’s places of interest as well as directional knowledge of Hawaii.
  • Hearing and visual ability to observe and detect signs of emergency situations.
  • Ability to grasp, lift and/or carry a maximum of 50 lbs.
  • Considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error.
  • Ability to access and accurately input information using a complex computer system.
  • Must be computer literate and able to read and write fluently in English. Second language skills preferred.

Qualification & Experience:

  • High school/GED required.
  • Up to 3 years of related experience required. 3-5 years related experience preferred.

Job Details:

Company:  Hilton

Vacancy Type:  Full Time

Job Location: Honolulu, HI, US

Application Deadline: N/A

Apply Here

careerstrivia.net