FedEx Job Opportunities – Managed Account Coordinator

Job Description:

To engage and collaborate with FedEx Trade Networks internal and external customers in facilitating fast, accurate, and compliant transactions with Customs and Border Protection (CBP) and Partner Government Agencies (PGAs).

Job Responsibilities:

• Pre alerts – receive and respond as needed per customer SOP.
• Produce operational trend reports
• Perform route cause analysis as directed by the Account Administrator.
• Performs other or additional duties as assigned.
• Correspond with business partners in various mediums to include written, phone or e-mail.
• Manage the entry verification process.
• Maintain general knowledge of FedEx products and services
• Support Account Administrators with account management activities (exception logs, special spreadsheets).
• Coordinate post-entry activities on the customer’s behalf
• Sort and assign department workload
• Research and resolve customer billing issues
• Access clients systems (external systems) as necessary.
• Keep business partners apprised of the exception process.

Job Requirements:

• Inter-personal skills.
• Problem solving skills.
• HS Diploma or GED required.
• Excellent communication skills, verbal and written.
• 12 months of brokerage or transportation experience and/or customer service experience required.
• Ability to work independently with minimum supervision.
• Detail oriented.
• Handle high volume of time sensitive work.
• Required – MS Office, Outlook, Office equipment (phone, fax, photocopier, printer, scanner).
• Organizational skills.
• Interact with customers, internal staff/departments and management of all levels.

Job Details:

Company: FedEx

Vacancy Type:  Full Time

Job Location: Tonawanda, NY, USA

Application Deadline: N/A

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