Job Description: We have an exciting opportunity for a Major Incident and Problem Manager to join our dynamic team. Are you calm and collected when dealing with a Major Incidents? Do you like getting to the root cause of Problems? If so, then we would love to hear from you! Job Requirements: Strong time management and efficiency skills, organized and delivery focused, good planning skills, and process driven A team player but with the ability to work on own and under pressure Ability to manage and resolve conflict and able to work effectively at all levels of the organization Excellent working knowledge of service management processes (Incident, Problem and Change Management) Balance of high standards and pragmatism to get a job done, whatever it takes Strong report writing and analytical skills Able to negotiate in difficult situations to reach a successful conclusion Exceptional communicator, a sound influencer with the ability to communicate at all levels Knowledge and experience of corporate service management toolsets in order to assess/ determine business impact of incidents ITIL Foundation qualification/knowledge, or equivalent Good customer service skills, and able to proactively manage customer expectations. Ability to step is as deputy to supervisor when require Experience working in a Major Incident Manager/Problem Manager role Able to work collaboratively with teams from other disciplines Ability to work on own initiative rather than to a strict process Ability to step up when needed and offer support even when outside normal hours if required Job Details: Company: FedEx Vacancy Type: Full Time Job Location: Atherstone, England, United Kingdom Application Deadline: N/A Apply Here careerstrivia.net
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