FedEx Canada Jobs – Shift Major Incident and Problem Manager

Job Description:

We have an exciting opportunity for a Major Incident and Problem Manager to join our dynamic team. Are you calm and collected when dealing with a Major Incidents? Do you like getting to the root cause of Problems? If so, then we would love to hear from you!

Job Requirements:

• Strong time management and efficiency skills, organized and delivery focused, good planning skills, and process driven
• A team player but with the ability to work on own and under pressure
• Ability to manage and resolve conflict and able to work effectively at all levels of the organization
• Excellent working knowledge of service management processes (Incident, Problem and Change Management)
• Balance of high standards and pragmatism to get a job done, whatever it takes
• Strong report writing and analytical skills
• Able to negotiate in difficult situations to reach a successful conclusion
• Exceptional communicator, a sound influencer with the ability to communicate at all levels
• Knowledge and experience of corporate service management toolsets in order to assess/ determine business impact of incidents
• ITIL Foundation qualification/knowledge, or equivalent
• Good customer service skills, and able to proactively manage customer expectations.
• Ability to step is as deputy to supervisor when require
• Experience working in a Major Incident Manager/Problem Manager role
• Able to work collaboratively with teams from other disciplines
• Ability to work on own initiative rather than to a strict process
• Ability to step up when needed and offer support even when outside normal hours if required

Job Details:

Company: FedEx

Vacancy Type:  Full Time

Job Location: Atherstone, England, United Kingdom

Application Deadline: N/A

Apply Here

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