Monday , April 15 2024

EDC Jobs – Service Operations Analyst

Website EDC

Job Description:

As an Analyst/Senior Service Operations Analyst you will join EDC’s Technology and Security Operations team (TSO) performing service delivery management functions and oversight for EDC’s infrastructure/security managed service providers. The team is responsible to ensure that the managed service providers perform operations activities for network, compute, storage, telecom, cloud, IT facilities, and IT security to EDC’s requirements.

Job Responsibilities:

  • Incident/problem management
  • Change/deployment management
  • Lead team projects and act as a project resource for initiatives sponsored by other teams
  • Facilities access management
  • Governance management
  • Service/request /SLA management
  • Perform or initiate necessary changes to EDC systems, following approved change requests processes
  • Maintain and improve processes, practices and measures for the TSO staff and service providers
  • Demand/project management
  • Configuration/asset management (network connected assets)
  • Triage alerts and activate the Incident Response process during business hours or after hours, if on-call
  • Disaster recovery management

Job Details:

Company: EDC

Vacancy Type:  Full Time

Job Location: Ottawa, CA

Application Deadline: N/A

Apply Here